Session Initiation Protocol Trunking (or SIP Trunking) is when voice calls are transmitted over a SIP Trunk or SIP Channel. Many customers think it is the same thing as VoIP. While the two are often related to one another, they aren’t precisely the same thing. Put simply, VoIP refers to receiving calls via the internet, whereas SIP Trunking is an application layer protocol that is used to establish, end, or adapt sessions such as VoIP calls. Below, we’ve listed five benefits of SIP Trunking.
Whether you’re using SIP or VoIP, oftentimes customers worry about relying on the internet for the business phone system. SIP Trunking though, plans for outages. If your power goes out, SIP calls can be redirected to a landline, mobile phone, or a separate office.
Improved Customer Service
SIP Trunking adds different geographical and international calling numbers to your telecommunications package. For your customers, this means that they have additional options when they call you.
SIP Trunks are purchased one at a time. This is a great benefit because you only have to buy what your business requires at present. This not only helps your budget, but it makes it easy to expand your phone system as your business grows. This scalability is great for small businesses.
When you use the Internet to make calls rather than a true landline, you don’t have to spend as much on long-distance charges and hardware. Additionally, you only have to pay for the SIP Trunks you need.
SIP Trunking eliminates the requirement for separate voice and data connections. This allows for the chance for a business to establish an IP-based Unified Communications system. UC merges voice, data, and other cloud-based applications. This ensures that all of your communications are handled conveniently on a single platform.