Cisco released information this week regarding their updated numbers for the 2013-2018 forecast of Service Adoption and VNI Global IP Traffic. Their numbers revealed a significant growth in IP traffic globally, meaning there will be…
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Avaya Can Help Your Contact Center Thrive
While live chats and social media are becoming common tools to provide customer service through, a Five9 study revealed that 70 percent of American consumers contact businesses via phone as their primary method of communication….
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Small Business Relocation Services in Baltimore
Each and every week, we offer our readers tips and suggestions on what to do when they outgrow their current small business phone systems. We have showcased cost-effective solutions that not only boost communication,…
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Panasonic IP-PBX Communications Systems: Improving Business Efficiency
Contact Center First Impressions Count Your customers make important decisions about your organization based on how fast and how well they are treated when they call. When inquiries are handled quickly and efficiently – regardless…
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