Contact Centers are similar to call centers in a few ways. For example, they enable communications between businesses and their customers. However, contact centers go well beyond call centers. Call centers only use phone calls,…
Read More
Improve Efficiency, Customer Service with Avaya
“I used to be in the dark ages, but thanks to automation, I now see the light.” In today’s increasingly technologically driven world, we expect the information we need to be a click or two…
Read More