Adding workforce management (WFM) to a call center solves several workplace issues simultaneously. Here are five of the most prevalent call center challenges and how WFM can be of assistance. Scheduling Adherence Creating schedules should…
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Adding workforce management (WFM) to a call center solves several workplace issues simultaneously. Here are five of the most prevalent call center challenges and how WFM can be of assistance. Scheduling Adherence Creating schedules should…
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