There is a silent revolution redefining the very idea of work; traditional office place activities are shifting away from specific times and locations. Now, employees across remote sites can work together and access company data from anywhere on earth. This has resulted in lower overhead, increased productivity, and greater efficiency of remote operations.
The Mitel Teleworker Solution on the Mitel MiVoice Boarder Gateway operates with these goals in mind, allowing workers to operate remotely with complete access to conferencing, voicemail, and many other features of the business phone system.
In addition with the Mitel MiCollab, the Mitel MiVoice Boarder Gateway and SIP Proxy services, companies can offer a secure “in-office” unified communications experience to teleworkers. For small businesses, the Mitel MiVoice enables teleworkers to operate without a server, licensing, or additional cost.
It’s not only perfect for small businesses, but large ones can benefit as well; one of the most popular theme parks in Europe, Movie Park Germany, has chosen Mitel to install a state of the art communications solution. Now, employees in the admin department can handle calls with a CTI system through Microsoft Outlook, which greatly increases efficient collaboration. A single-number service and the unique management functions allows employees to assist their clients quicker than ever.
Michael Jägers, Manager IT at Movie Park Germany said, “Our employees are better equipped to handle customer requests through the introduction of Mitel’s technology, and analysis has shown that we are able to handle 12 percent more calls per year.”
“We chose Mitel as we wanted a communications solution that would use innovative, manageable and scalable technology and which would adapt to the needs of Movie Park Germany,” says Guido Otterbein, CEO of SEC-COM.