The terms “IP Telephony” and “VoIP” are often used interchangeably. There is a difference that you should be aware of when making this decision as it has a significant impact to your business telephone system.
Simply put, VoIP is a dependent subset of IP Telephony. IP Telephony (or Internet Telephony) involves digital phone systems based on different IP standards. The aim of IP Telephony is to increase business productivity with the use of technology. VoIP on the other hand, is a digital transport vehicle for placing phone calls. The benefit of VoIP lies with its cost effectiveness and additional features to voice communications.
To see it in a broader picture, VoIP is the building block for delivering conversations over an IP network. The IP network is usually a data network used by businesses to achieve a lower cost of operation. However, without the ability to assure conversational quality and the means to manage the data traffic, a company’s business telephone system would lack the high quality and advanced features that they have grown accustomed to in the office setting. Avaya brings IP Telephony and VoIP together into a seamless package.
Your IP infrastructure could be any vendor but it is the backbone or the core of what you are using to fully implement a VoIP environment. Avaya Services help companies select the right solutions, assess the readiness of their LAN or WAN to carry voice traffic, implement the solutions, and maintain them after installation.