How effective is your business telephone system? If your current phone system is only good for making and receiving calls, it is time to start shopping for a new system that offers more features. An upgraded phone system can make the difference between a business that just gets by and a business that excels.
Top notch customer service is key to a successful business. Making the switch to a new phone system is essential for providing your clientele with the customer service they need. An updated phone system with more functionality will enable you and your staff to better communicate with one another both in and out of the office.
- Compatibility with Software– New business phone systems have the capability to work with a variety of software. Older phone systems lack these options and this prevents you and your staff from flexibility and the ability to communicate with clients and vendors properly.
- Lack of Features– Most old phone systems lack many of the latest features afforded by newer business phone systems. If you find yourself unable to do things with your current system that other business can do, it is time for an upgrade.
- Options– There are a multitude of features that a modern PBX phone system offers: Auto attendant, call forwarding, call waiting, music on hold, conference calling, conference bridge, dial by extension/name and voicemail to email. Advanced features like find-me-follow-me are very useful for companies with highly mobile employees or sales forces. Part of your plan when looking at a new business phone system should include if you have just one location or if you need something that enables remote connectivity.
- Auto Attendant – One of the most important must-have features is an auto attendant. You never want to miss a potential lead or client because your phone lines are tied up. Auto Attendants essentially handle and transfer all your callers to the appropriate extension without a human receptionist or operator having to help them. As your business starts to grow, not only is this a smart strategy, but a vital one. The bigger a company is, the harder it is to catch every call. An Auto Attendant ensures that you will get every call, every time.
If you are ready to upgrade your business telephone system, call ACS to discuss your options.