If you are not already using a small business phone system in your company, you may be sending out the wrong message to potential clientele. If you want to make the right impression to callers, you need a business phone system that will provide optimal customer service. An advanced phone system will also help your staff to communicate and work effectively, whether with customers/prospects or with each other.
The most important features sought after by most businesses today include call forwarding, conferencing, automated menu and hold messages/music. Part of your plan when looking at a new business phone system should include if you have just one location or if you need something that enables remote connectivity.
Once you have determined your needs, the next job is to consider all the available options. There is a wide variety of systems available on the market, but the two main systems are PBX and VoIP. The choice depends on your needs.
PBX works by creating several extensions within your company from a single landline. VoIP systems are based on either VoIP software or special phones. They could also be setup on traditional telephones using adapters, offering access to the features of the phone system using an Internet connection.
Once you have decided on what your small business phone system will be, you then need to consider the messages or music that will be used on the phone system during hold. Your message should be clear and give a professional impression of your company. Avoid silent periods in your automation, or your caller may mistake that as a dropped call. Take this time to let the caller know crucial facts about your company.
Call Jay Faulconer for help in choosing the best system for your company’s needs.