When it comes to your business communication, one of the most important aspects to consider is your customer service. In offices everywhere, the primary form of communication with customers and clients is still the phone. Calling someone on the phone has many advantages over sending them an email: You have the benefit of speaking one-on-one in real time, you can ask questions as they come up, and you can solidify your relationship with your client. But do all of your employees know their proper professional phone etiquette? Advanced Communication Systems has the essential tips for them to follow.
When you answer your work phone, the first thing you should do is identify yourself, your company, and any particular division of the company you might be working for. For example, one might say “Hello, thank you for calling Advanced Communication Systems, this is John speaking. May I assist you with information on Avaya products?” By doing this, you not only confirm for the caller that they have contacted the correct person and department, but you also help promote your company’s brand name and solidify this in your clients’ minds.
Another element of a business call you should always be aware of is your tone of voice. Even when a caller might be feeling frustrated, confused, or even angered, the best way for you to address this is by maintaining a calm, friendly, and interested tone. This lets your customers know that they have your attention and concern and that they can rely on you to get the information and assistance that they need.
In any professional call, it might become necessary to put a caller on hold or on speaker phone. Profession phone etiquette indicates that you should always ask the caller first before doing this; this is especially important for speaker phone conversations when other employees from your company might be listening in and offering their own counsel to a caller.
Maintaining professional phone etiquette is simple when you remember the basic rules. In order to improve your business communication and customer service, practice good phone habits and rely on a top-notch communications system from Advanced Communication Systems!
Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.
And we have experience in every major industry sector and business size.
For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.