A business phone is vital to any company; besides a computer, it might be the one thing that owners, employees, and managers use each and every day. However, a lack of business phone etiquette could equate to a poor business phone call and lackluster customer service. It’s important to have a general understanding of business phone etiquette if you expect to retain a loyal customer base.
When you schedule a business phone call, it is vital that you not keep the client waiting. Calling too early or too late in the business day can be perceived as inconsiderate and leave the client with a poor impression of not only you, but your entire company. During the call itself, don’t stray too far from the topic at hand. Making small talk with the customer is fine, but make sure you keep the tone friendly, yet professional.
Also, be sure to make the call in a quiet space and on a landline. This ensures that their end of the conversation will be clear and without any background noise. Be sure to be mindful of your tone, as the client can’t see your facial expressions or read your body language.
All of these seem like small and maybe obvious business phone etiquette tips. But often enough these practices are overlooked and can lead to a big difference of how you and your company are viewed in the customer’s eyes.