Issues with VoIP call quality can greatly disrupt your business’s communications and day to day operations. However, while it is true that VoIP call quality issues don’t affect modern VoIP Business Phone Systems as much as they did a couple of years prior, issues still happen on occasion. Unfortunately, VoIP Business Phone call problems can prove more burdensome to solve due to the fact that network activity can change throughout the day. Here are some simple troubleshooting tips that can help your office’s VoIP Business Phone System when it is acting up.
Delays can often prove tricky to fix. Audio that lags often is a result of high latency connections. If you have to place a long-distance call halfway across the world, some delay may be unescapable. If that’s not the case, many times you can solve the problem by running a ping or traceroute test to find out where the delay is coming from. In order to fix the problem, you will almost undoubtedly have to reach out to your internet service provider.
Breaking up, or choppiness, happens when words and other sounds get lost during the call. This usually happens due to “packet loss” from an unstable connection. To solve this, you need to configure your firewall properly to prioritize VoIP traffic. An additional fix is to undergo an online connection speed test to ensure that your connection is consistent with what your ISP is providing.
Echoing is a common issue with VoIP Business Phone Systems; fortunately, it is also an issue with an easy solution. If one or both parties to the call hear repeated voices, then you probably have an echoing issue. This happens when a microphone picks up noises from a phone’s earpiece. This can be resolved when both parties lower the volume on their handset or use a headset.
If you have any questions regarding VoIP call quality, or business phone systems in general, please contact us. You can also follow us on LinkedIn.