VoIP is becoming more prevalent with each passing day. While many are switching over due to how cost friendly it is, there are many other advantages. Beyond some of the obvious VoIP features like call waiting, voicemail, call forwarding, etc., there are other overlooked features that can help your business.
Voicemail to email transcription
Voicemail to email transcription is exactly what it sounds like; it transcribes your voicemail messages into text and sends them to an email of your choosing. For a busy employee, this is a huge benefit, for they won’t have to scribble names and numbers anymore. Instead, they can simply read their email and file it in the appropriate subfolder.
Oftentimes people forget about how convenient call screening. This VoIP feature permits you to look at a number on your caller ID and choose what to do with it. For example, if it is a personal call you can redirect the number to your mobile. On the other hand, if it’s a solicitor you can disconnect them.
An auto attendant allows your callers to interact with a menu and choose the appropriate extension. Not only does this save your business the trouble of directing the calls yourself, but it gives the impression of professionalism.
Music on hold
If you often have to put your callers on hold, you definitely need this VoIP feature. Music on hold allows you to select what your callers hear while they are on hold. Remember, anything is better than simple silence.
Do not disturb
This VoIP feature is another one that’s name does exactly as it implies; it leaves you undisturbed. If you need to temporarily stop incoming calls to your phone, just turn it on. If you are frequently in conferences or meetings, it’s a lifesaver. As opposed to turning your phone off, do not disturb directs them toward a destination of your choice.
Find me/follow me call routing
Remote or mobile workers appreciate this last VoIP feature. Find me/follow me call routing creates a list of your numbers before the call goes to voicemail. For instance, you could have your office phone ring three times, but on the final ring your mobile phone also starts to ring. On the sixth ring, your home phone starts to ring. Once the list finishes, the caller goes to voicemail.