Voice over Internet Protocol (or VoIP) doesn’t operate via a phone line, but rather over an internet connection. This method has a lot of benefits, but to get the most out of your VoIP business phone, you need to optimize your network.
Many businesses are swapping out their traditional business phone systems for voice over Internet protocol (VoIP)-based options. VoIP operates over your existing internet connection, instead of phone lines.
Voice data gets processed alongside other types of data, instead of through its own dedicated line, so you need to approach network optimization to ensure a high-quality customer service experience. Here are three ways to make sure your network is optimal for VoIP.
- Upgrade Network Infrastructure
VoIP traffic can sometimes be too much for network hardware and bandwidth to handle. If your call quality is poor or you are dropping a lot of calls, investigate your network capacity and hardware. Don’t let substandard equipment prevent you from receiving all you can get from VoIP.
- Look at Codecs
Sometimes a codec improvement is all you need to improve your VoIP experience. A VoIP codec compresses and decompresses your voice data to improve quality and reduce bandwidth requirements. Without it, you are sending entirely uncompressed data across your network. There are multiple VoIP codecs, all with different bit rates, sampling rates, and other features.
3. Streamline Your VoIP Infrastructure
A best-in-breed software configuration is probably the best solution for each unique function, however these solutions sometimes don’t always integrate well with each other. If you toss together several solutions from different vendors, voice quality may suffer as it passes through different applications. A single vendor solution can solve some voice quality issues, or custom development tying disparate solutions together.
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