In recent years, email has grown in importance for business communications. Nevertheless, phone calls are still a requirement for all businesses. One of the most popular Business Phone System options is VoIP (Voice over Internet Protocol). With VoIP, you use the internet to make and take calls. This is a great way to save your business money. VoIP also comes with great features, too.
Voice Call Continuity
With voice call continuity, you can have call consistency even as calls are moving continuously between various networks and vendor technologies. VCC connects your device to the required network and provides a reliable relationship between the two. VCC supports WiFi, GSM, WiMax, and more.
When employees use Unified Communications (UC), they can communicate with whatever device they choose all within the same system. Whether they want to use traditional phones, desktops, laptops or mobile devices, they can experience a unified experience without having to bounce back and forth between different devices or applications.
UC also offers different integrations into your VoIP system. For example, you can integrate your CRM into your system making the customer service experience more efficient and productive. Businesses of all sizes can benefit from this type of integration.
Advanced Call Routing
With advanced call routing you can permit an incoming call to go through numerous extensions until the call finds an available employee. This is great because if a line is busy or if an employee is unavailable, the caller will still reach a live person rather than a voicemail box. In today’s busy world, customers do not want to call in only to have to leave a message.
With VoIP you can also utilize call recording. Call recording data can show the date and time a call occurred, how long it lasted, and the source and destination of the phone number. This is great data for not only sales uses, but also for training purposes. With call recording, your employees can now listen to their calls and improve their technique.