More than ever, companies rely on their Business Phone System and internet communications. One of the best technologies that has emerged in recent years is VoIP. Also known as Voice over Internet Protocol, VoIP uses the internet for telecommunications. This is a large upgrade over traditional telephony. However, there are certain factors that can impact your VoIP call quality.
One of the most prevalent causes of poor VoIP call quality is your equipment. If you purchase poor equipment, your call quality will prove inconsistent. After all, your equipment is converting your analog voice to digital signal. If your equipment is subpar, your call quality will suffer. In fact, poor VoIP equipment can even cause feedback. Therefore, as long as you purchase quality equipment, this should not be an issue.
Bandwidth and Network
Your bandwidth is another reason why your VoIP calls could suffer. Since your calls are travelling through your IP service, it will have to share the bandwidth with all of the other electronics in your office. One way to solve this issue is to guarantee that you have enough bandwidth to cover your VoIP service. Otherwise, you may experience issues like echoes,
The weather you experience can actually impact your call quality if you are not careful. For example, during an electrical storm static electricity can accumulate and alter the sound of your received calls. Fortunately, unplugging your equipment and plugging it back in solves the problem. One drawback, however, is if the weather brings down your internet. This will also bring your phones down too. VoIP, however, is resilient. You can set up call forwarding ahead of time to ensure that you still receive calls when your internet is down.
If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.