Put simply, an IP Business Phone System is any phone system that sends and receives voice data through an Internet connection. This is different that a traditional system that uses landlines. IP systems have improved radically from when they were first invented. Now, they have advanced features, HD voice quality, and they cost less than traditional models.
How Does IP Telephony Work?
As mentioned above, an IP Business Phone System transfers voice communications via digital protocols. However, there are a few different types of IP systems and they all work a bit differently.
For one, there are IP PBX systems. They use a Local Area Network (LAN) to digitally transfer data into analog voice signals. The voice data is then sent to a PSTN. Unfortunately, IP PBX systems aren’t really your best bet anymore, as they have higher installation and hardware costs than other IP systems.
Hosted VoIP is one of the more popular solutions. It is a way of using PBX features without actually having to deal with on-site hardware. It works by sending digital data via the internet to your provider of choice. Your provider then handles call routing, call queues, etc.
IP Business Phone System Benefits
There are multiple benefits. For example, switching to IP can save you as much as 60% off of your phone bill. Cost savings aren’t the only benefit though; you also get a lot of advanced features. For example, you can have an auto attendant, call recording, video conferencing, and more. Another great benefit of switching to an IP Business Phone System is that you can integrate with your CRM. Having the ability to merge your data with your phone is the easiest way to ensure your customers always have a positive experience.