With the advent of the Internet, all types of businesses are shifting to different methods of telecommunications. Moving away from traditional telecommunications can save your business money and offer new features. However, with new technologies there can be confusion. Two of the most common types of internet telecommunications are cloud-based Business Phone Systems and VoIP Business Phone Systems. What is the difference between the two?
VoIP allows you to make calls over the internet as opposed to traditional phone lines. You can implement it in a lot of different ways. You should note that because of this the service can differ from provider to provider. Cloud-based phone systems build on this technology. Sometimes they are known as hosted VoIP. When you use it, the VoIP service is hosted on a cloud server and is managed by your provider.
There are a lot of benefits to either type of technology. Both can save you money and improve your call quality. There are a lot of great features like call recording and improved call functionality with either technology. Both are very flexible and scalable. However, with the cloud you can take advantage of some additional benefits that come with having your provider maintain everything. For example:
By their nature, cloud systems can be updated quickly. Your provider will roll out frequent updates automatically. They do this on their own, without any effort on your part. This way, you get new features the moment they arrive without any work from you.
The cloud doesn’t require much hardware, as the system runs almost entirely on software. This means that your upfront investment is less.
Both VoIP and the cloud offer very reliable service. This is crucial for businesses; the last thing you want is for your customers to have a poor experience when they call you.