Most businesses have learned that swapping traditional Business Phone Systems for modern telecommunication tools is beneficial. However, there are multiple different choices to select from. It can sometimes be difficult to figure out what is best for your company if you are unfamiliar with the technology. There are two tools that can not only save you money but also give you features and options that improve your business: VoIP and Unified Communications.
The most common advancement in Business Phone Systems is VoIP. VoIP allows you to connect your phones to IP networks rather than wirelines. By using the internet for calls, you can now make calls from a phone, computer, or app. Businesses like VoIP not only for the cost savings but also for its flexibility. VoIP also gives businesses new features like voicemail to email, simultaneous ring, and call recording options.
Unified Communications uses VoIP and other communication options to establish a unified digital workflow. UC is cloud based, which means that it is accessible from any device. Unified Communications merges video conferencing, messaging, and VoIP into one platform. It makes team collaboration effortless and customer interactions seamless.
Which One Should You Pick?
Most modern companies need to at least have VoIP. However, the question is whether or not VoIP is sufficient to handle all of your needs. If you mostly do business over the phone, there is a good chance all you need is VoIP. However, if you have a larger company you may require UC. After all, UC allows a better level of collaboration. It makes it possible for team members to collaborate even if they are not in the same place.