A key aspect to any business is communications. If you don’t have a flexible and reliable Business Phone System, your company will suffer. These days, one of the best options on the market is VoIP. With VoIP, you achieve not only flexibility and reliability, but also cost savings and great features. However, by choosing VoIP you will need a great VoIP provider. Selecting a great VoIP provider is often the result of research and considering several prospective providers side by side. Here’s what you should ask a prospective VoIP provider.
Call Volume Requirements
Before even considering prospective VoIP providers, you need to understand your own company. How many incoming and outgoing calls do you typically handle? How many employees are making and taking calls at any one time? Your answers to these questions will help determine what provider you choose.
One of the best aspects of VoIP is that it has the ability to integrate your Business Phone System with other systems. A good VoIP system should be able to integrate with CRMs, Microsoft Dynamics, and more. After all, customer service isn’t just about taking calls these days; your customers like to communicate through email, SMS, live chat, etc. With VoIP, you should be able to do that with your Business Phone System. Make sure that your prospective VoIP provider allows for this.
One of the most important aspect of choosing a provider is the price. The price can vary dramatically from provider to provider. Should you choose a metered package or would it be better to choose an unmetered package, even if it costs more? You also need to know if you want to rent desk phones or own them. Do you want to use a pure VoIP system or use a legacy phone system paired with SIP Trunking? These are all things you must discuss with a prospective provider before signing any paperwork.
You are going to depend on your VoIP system to stay in touch with your customers. You need to know that you will also receive good customer service from your provider. If anything goes wrong, you will need 24/7 support with live chats and remote support. Make sure that they offer all the support you need.