If you’re a business, your Business Phone System is probably your primary method of communication. This is why many business owners have swapped their traditional systems for a VoIP (Voice over Internet Protocol) system. VoIP systems use the internet to convert voice to digital signals. Communicating this way allows you many benefits such as cost savings and higher productivity. VoIP also comes with many features that can help your company. Here are the VoIP phone features that can benefit your business the most:
Call routing allows you to set up rules for inbound calls that automatically route them to the appropriate department. This means that your callers will not only reach a live person upon dialing, but also that they will reach the right live person to handle their query.
One of the best VoIP phone features is call analytics. Call analytics monitors performance on both an individual and collective basis. It also allows you to keep track of customer satisfaction. Some of the specific items it monitors is average wait time, average call time, amount of call backs, and unanswered calls. Keeping track of these things lets you know areas you need to improve on.
Call queuing is great for companies that get a lot of simultaneous calls. This feature helps keep calls in order so that all callers receive service as your employees become available.
Call recording is a fantastic way to guarantee that everyone receives great customer service. It also maintains a completely precise record of all calls. Using call recording lets you see who requires extra training and lets you settle disputes easier.