Most call center employees use headsets. When used with their Business Phone System, headsets allow them to efficiently record information regarding their customer. This is oftentimes much easier than trying to physically hold the phone or use speakerphone. Therefore, any call center manager should prioritize providing good headsets to their employees. However, there are different types of headsets to choose from. It is important to choose the type of headset that suits your needs the best. Here are the two main types to consider:
Dual Ear Headsets
A dual headset is like what you would use to listen to music. In other words, it has headsets that cover both ears. They are a great choice if your call center has a lot of background noise or a lot of employees. There are even types of dual headsets that are noise-cancelling. This means that they emit white noise to cancel out distracting background noise. This is great for newer employees that are still getting used to a call center environment.
Single Ear Headsets
Single ear headsets are a great option too. They are typically held onto one ear through either a headband or an earpiece. One of the best advantages of single ear headsets is that they are easy to use and comfortable. If your call center doesn’t have a lot of background noise, they are a great option. They are typically wireless and powered by battery. This means that you don’t have to plug them directly into your Business Phone System. You simply charge them overnight so that they are ready to use the next day. In fact, they are so lightweight many users forget they are even wearing it.