In today’s technology driven world, oftentimes businesses do not consider hiring a live receptionist. Why not just let the automatic answering machine handle it? While auto attendants have many benefits, sometimes it is beneficial to have a live person answering your phones. You often have to consider what type of business you are in and why people typically call in. Live receptionists, after all, are much more adept at processing orders, scheduling appointments, and registering events for example. However, the big problem many businesses have with an employee solely dedicated to answering your Business Phone System is the cost. Surprisingly, live receptionists often pay for themselves. Here is how:
Customers these days expect that they will be able to reach a business whenever they need it. This is where having a live receptionist (even a live receptionist service) is great. Now, your customers will always be greeted by a human being, no matter what time of day they call. This is a fantastic way of boosting your customer confidence and satisfaction.
Customer Service Costs
If you have a live receptionist that can handle basic customer service tasks, the rest of your employees can focus on their own specific tasks. Allowing revenue generating employees to concentrate on what they do best rather than answering the phone often boosts your profit margin.
No Sick Days or Vacations
If you employ a receptionist service to field incoming calls, you will not have to worry about your employees taking sick days or vacations. For example, if whoever answers your phones now takes off, someone will have to pick up the slack. This concern is erased when you have a receptionist service.