VoIP Business Phone Systems have a lot of benefits for companies. Not only do they come with a lot of extra features and flexibility, but they also can save you money. They are also not as difficult to maintain as traditional systems. Traditional systems require full time IT and replacing parts for it can be expensive. With that said, however, VoIP Business Phone Systems do necessitate that you properly configure your network. If you don’t, you may experience one-way audio, choppy voice, or even an inability to make outgoing calls. Fortunately, setting up your network for VoIP is easy. Should you experience any issues though, troubleshooting your network is straightforward. Here is everything you need to know:
Wiring and Cables
It may seem obvious, but when setting up your network, you need to first double check all of your cables. This is oftentimes the cause of most voice quality issues, as cables can become unplugged without you realizing it.
Configure Your Router to Prioritize VoIP Traffic
Quality of Service (QoS) is a router setting that you should enable if you want to use VoIP. It prioritizes voice traffic over all else. Many routers come with it already enabled, but make sure you double check this before implementing VoIP. If you don’t, you may experience call quality issues.
Another option if you don’t have a QoS function on your router is Port Forwarding. This forces all incoming communications to a specific internal node. In other words, it directs traffic without detecting if the traffic is voice or just typical browsing. To do this you need to know the MAC address on your phone, but it is definitely a good idea if QoS is not possible.
If you don’t want to try to configure your current router, it may be easier just to purchase a brand new one. You should purchase a dual-band router, as this can drastically increase your VoIP quality.