One of the most important aspects of running a business these days is streamlining communication and collaboration. Fortunately, there are numerous ways to achieve this goal. Having a DID Number is one of the best ways to make communication easy with both your customers and your colleagues.
What is a DID Number?
DID (or Direct Inward Dialing) numbers are phone numbers that ring directly to a specific phone at your business rather than going to a menu or a queue. They also don’t require callers to enter an extension to reach that specific phone. While IVRs have many benefits, DIDs can be advantageous in certain situations, as well. Here are the top benefits:
Benefits of DIDs
Customized Business Phone Numbers
Having the ability to customize your phone number is extremely beneficial. For example, most customers prefer to do business with a local company. With DIDs, you can customize your area code even if you are not operating in that city.
Improved Inter-office Communications
If something goes wrong in the workplace, it is usually due to ineffective communication. Therefore, it is essential to have an efficient method in which to converse with co-workers. DID numbers are a great tool for achieving that, especially with employees who are in different locations.
DID numbers let you expand into the global market regardless of the size of your business. With DID numbers, you don’t have to establish a physical presence to move into an international market.
Customers don’t like to be put on hold or experience long wait times. DIDs allow them to get directly to who they need to speak to without the wait.
With DID numbers, your company has the opportunity to have unlimited unique phone numbers. Now each department and employee can have a number without additional hardware or installation. This makes growth much more affordable.