If your company does a lot of business with a Business Phone System, you may have experienced one glaring issue: holding your phone all day, every day. It can prove a pain. Whether you are using a corded or cordless phone, holding it to your ear for hours at a time is a bit of a physical hurdle. This is where headsets can prove lifesavers. Since headsets were first developed over fifty years ago, the technology has considerably advanced. Here is how they can prove valuable:
Prevent Physical Pain
The biggest advantage of headsets is convenience and limiting physical pain. With a headset, you can reduce arm, neck, and shoulder pain. Even a heavy labor job doesn’t require the worker to hold their tools for hours at a time like one might with a phone. This is why headsets are so important for employees who are on the phone all day.
You could always use speakerphone if you don’t want to hold the phone all day. However, this is often impractical. In a busy call center with everyone talking at once, trying to hold conversations over speakerphone is typically impossible. There is simply no way to conduct an efficient transaction with a customer.
Easy To Use
There are a lot of options on the market that are all easy to use. Employees can choose from wired to wireless headsets. There are advantages and disadvantages to both types. Wireless headsets are less restrictive, but wired headsets have less likelihood of dropping calls. Furthermore, with a wireless set you have to remember to charge it. You can also choose between minimalist one-ear models with a single microphone or opt for one with more comfortable over-ear padding.