Statistics show that the majority of customer choose to call local businesses rather than contact them through other means. Therefore, businesses should make sure that they have a Business Phone System to accommodate these customers. Additionally, keeping an eye on the call data that you collect can generate better sales and lead to higher business success. Can you accomplish this manually? Probably not efficiently. With call reporting software, however, you can automatically analyze every aspect of your communications.
Call Reporting Software
Most likely you have a lot of incoming and outgoing calls each day. Therefore, a software program that can aide in analyzing every aspect of the call can come in quite useful. With Call Reporting Software, you can study the call history, listen to calls, and analyze call statistics. This can show you where your customer support is lacking and therefore help you to improve it.
How Does it Work with a Business Phone System?
For many Business Phone Systems, Call Reporting Software is a built-in feature that collects call data from the phone system and stores it in a database. The data is presented to you in a comprehensive format. Therefore, this makes it easy to view and analyze. The database typically includes:
- The time when the call was made
- Call duration
- Call number
- Number of calls that were received, missed, and abandoned
- Amount of time that the call was put on hold
Features of Call Reporting
There are many key features of Call Reporting Software. Some of the best ones include:
- Historical Reports
- Real-Time and Live Reports
- Report Scheduling
- Missed Call Analytics
To ensure that these features are used adequately, you should monitor them on a regular basis. You should use them to train and coach your team members. Therefore, by doing this, you should see a great improvement in your customer service abilities.