Employing Call Recording as a part of your business phone system is an extremely useful tool. The one thing that all businesses have in common is their reliance on customer interaction. Even if your business boasts a quality product, customers who receive poor service will not become loyal clients. Customer interaction comes in mostly two manners: in person and over the phone. In today’s technological world, a lot of businesses serve their clients from afar and thus depend on professional phone decorum.
With call recording, owners and managers can ensure that employees are consistently presenting clients with a high standard of service. Is your company’s philosophy represented in each and every call? Are promotion and upgrades always offered? The most efficient way to maintain an excellent standard is call recording. Reviewing and improving upon phone interactions can help your business retain current clients and build a broader customer base. Call recording is even useful in allowing employees to play back calls to confirm what they had just heard.
The costs of recording your calls have drastically reduced over the past years. The two major ways are to use a physical recording device for a single phone or a hosted phone service in which you pay a small monthly fee. The hosted system is by far the better option if you have an office with multiple employees and phones.
The hosted system (or a cloud-based phone service) allows all calls to be recorded, even those answered by a cell phone. This is achieved by having a single business phone system in which data and information is stored via the cloud. Through a business phone provider, this type of service would only cost your business a few dollars a month and even save money on phone bills and equipment. The best option for a hosted system is a cloud based VoIP service which uses the Internet to provide phone service in addition to call routing.
Call recording can be a powerful tool in expanding your business, but it is important to note that in some states you must have two party consent in order to record calls. If your state requires both parties to be aware that the call is being recording, the best strategy is to play it safe and announce that the call is being recorded for quality or accuracy purposes. Even if your state is a single party state, this announcement can actually present a sophisticated and professional image to the customer!