Maybe when you began your business you only needed one phone line. However, you’ve probably grown and added employees and your single phone line is no longer adequate to meet your business needs. At this point, you need to consider investing in an Enterprise PBX. Here’s how an Enterprise PBX can help your business:
A big reason that businesses move to an Enterprise PBX is for the automation. Most reputable companies these days have a call menu of options. A PBX is one of the best ways to enable this. Not only does it add a layer of professionalism to your company, but it does a lot of the work that a live receptionist would do automatically.
With a PBX, you can have one central number. This means, in other words, that a customer can call that number and never receive a busy signal, even if another call occurs at the same time. Not only does this mean that you can have backup routing numbers, but you only need to use one number in ads.
If you have multiple phone lines but no PBX, any call that you make to another line of yours is going to go out and get routed through your phone company. With a PBX, similar calls will get routed through the exchange within your building. This not only saves time but also money.
You can have different types of phone access with an Enterprise PBX. For example, employee lines could allow incoming and outgoing calls, while the phone in the break room only permits internal calls. You can also track the number of calls your business is making and taking each day.