Many businesses spend way more than they have to each year on traditional phone service. Fortunately, in today’s modern world, Traditional Business Phone Systems aren’t the only way to go. With VoIP, you can not only save money but also upgrade your features and functionality. In today’s world, this is especially valuable since businesses rely heavily on their phone systems for both external and internal communications. Here are some of the features and advantages of VoIP, and why you should make the switch today:
VoIP allows for call queuing, which permits all incoming calls to get sorted into different queues according to predetermined criteria. For example, you can sort calls according to the specific number a customer dialed to reach your company.
Callback features on VoIP let you automatically reach out to customers if you miss their call. There are different ways of doing this; for example, you can schedule return phone calls, automate emails, or anything between.
You can track down and sort your full client contact history with VoIP. This is especially beneficial to agents who, without VoIP, would have to scramble to find caller information for repeat callers. You can even integrate your CRM with your VoIP system to make this process even easier and more efficient.
Easy Conference Calls
Scheduling conference calls is easier with VoIP. All your users need to participate is a reliable internet connection.
VoIP permits customizable extensions. This means that customers have an easier time navigating through your IVR system to find the appropriate department.
Call recordings are beneficial for a number of reasons. If you need to settle a dispute with a customer, a call recording can prove extremely helpful. You can also use call recordings for training purposes.