In the past, Business Phone Systems were essentially just for making and receiving calls. These days, however, they are for much more. For example, modern businesses can use their Business Phone Systems to communicate through not only their phone but also through texts and videos. Therefore, companies can be much more flexible. This is advantageous, because the contemporary customer has grown more demanding in their interactions with companies. One of the best ways to use your Business Phone System in customer relations is through an auto attendant.
What is an Auto Attendant?
An auto attendant is a system that provides voice menu prompts. Using these prompts, your callers can be transferred to an extension or number without having to go through a receptionist. They are useful because they make for more efficient call routing. Now, your customers won’t have to explain why they’re calling numerous times. Auto attendants also reduce the likelihood of a caller being left on hold or misplaced altogether. You can also allow your receptionist to carry on with other tasks rather than having to pick up the phone every time it rings.
Auto Attendant Benefits
You can obviously utilize your auto attendant for call routing, but it has other uses as well. For example, you can use it to offer general business information. If someone simply wants to know your hours, your auto attendant can provide this information. You can also use it to house your automated company directory, which is useful in the event that your caller has a specific employee they are trying to reach.
With an auto attendant, you also improve your company’s professional image. Not only does it provide a consistent quality of service, but you can also take calls 24/7. Companies also tend to save money because they don’t have to hire employees to solely answer the phones.