In the era of cell phones, is it really important to have a dedicated business phone number? You may not think so, but it is vital for any company to have their own business phone number. Here are some of the biggest reasons why you should keep a dedicated business number as opposed to relying on a cell phone.
Designated Business Hours
If you want to keep designated business hours, it is important to have a number dedicated only to business. This way, if a customer calls after hours, they receive a customized, after hours message as opposed to your personal voicemail.
Private Cell Phone Number
Unfortunately, many cell phone calls these days are robocalls. Listing your personal number on your website will only make matters worse. Keeping your cell phone number private will also help you to keep your personal and professional life separate.
It is a little off-putting to call a business and receive a person’s personal voicemail. As a customer calling a business for the first time, it is a lot more encouraging to receive a professional message assuming you aren’t available to pick up. This way, the customer knows that they’ve reached the right company.
The last thing you want is customer confusion. One of the most important aspects of branding is consistency. You don’t want to lose prospects because they don’t have the right information. Having a dedicated business number ensures that you remain consistent.
Call forwarding is a great business feature. It allows different people to answer business calls without listing different numbers on advertisements. With call forwarding, your business phone number can ring to multiple cell phones at the same time. This way you can still use your cell if your out of the office while enjoying all of the benefits of having a dedicated business number.