While voicemail sounds useful, sometimes it can prove more trouble than it is worth. Many users, in fact, don’t even listen to their messages because it is such a hassle. Voicemail transcription, on the other hand, is a lot more helpful. Reading a text-based translation has a lot of benefits for businesses. Here is how it can help your company:
Drawbacks of Traditional Voicemail
When you listen to a traditional voicemail on your Business Phone System, can you always understand the caller clearly? Odds are you can’t. Usually, you have to listen to the message numerous times just to understand what the caller is saying. Also, do you find that you want to share the voicemail with someone but have to write it down yourself? With voicemail transcription, neither of these concerns are valid. Here are some other ways it can help you:
Collaboration and Productivity
With voicemail transcription, your voicemails are automatically transcribed into text and emailed to you. This not only saves you a lot of time but also increases your productivity. It makes it convenient for users who need to multitask or are on their mobile apps a lot. As mentioned earlier, if you need to share voicemails with other colleagues, this is a very convenient way to do so. After all, all you need to do is forward the message rather than rewrite it yourself.
Numerous industries can benefit from voicemail transcription in terms of compliance. For example, the legal field often needs written records and voicemail transcription can save them a lot of time. Realtors, doctors, and other professionals can also use it to check important messages without interrupting other client interactions.
If you have any questions regarding voicemail transcription, or Business Phone Systems in general, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.