There have been many transformations to the business phone system in the past ten years, and we’ve greatly altered the way we communicate with clients and customers. With that said, one of the most effective communication tools is still the phone call or conference call. Unfortunately, some of today’s technology prevents these calls from being as effective as they could be and reduces concentration during business phone calls and conferences.
For example, employees frequently bypass their desk phone in favor of their mobile phone. Despite employees comfortable relationship with mobile phones, they aren’t exactly the best way to handle large call volumes. For one thing, mobiles have limited battery life and it is not atypical for an employee to miss a call due to a dead battery.
However, the biggest problem with an over reliance on mobile phones is erratic signal strength. This particular problem multiplies in a busy office setting when numerous devices are attempting to connect to a limited capacity cell.
This is where the desk phone comes in; after all, there’s nothing worse than dropping off due to poor coverage or a dying battery during an important call. With a desk phone, this problem is nonexistent. Desk phones also tend to have much better call quality.
Which brings me to my point: is there a variation in concentration levels when comparing desk phones to mobile phones? If employees are using a mobile phone that has poor call quality, inconsistent cell coverage, and poor battery life, are they going to become disengaged and frustrated?
The best way to solve the aforementioned issues is to invest in an advanced business telephone system. With a great business telephone system, you can marry the ease of relying on a mobile phone with the sophistication of a business telephone system. Here are the things to look for when getting a business telephone system:
- Latest Bluetooth technologies – By opting for a business telephone system with an upgraded version of Bluetooth integrated, employees not only get crystal clear calls when using a Bluetooth handset or headset, but they get a similar freedom that they might achieve from their mobile device.
- Mobile integration – Allows mobile calls to be received on an employ’s desk phone, in effect increasing the audio quality.
- HD audio – HD audio is among the best quality audio available. A sealed acoustic chamber is recommended for the speaker phone, which is really important to avoid feedback loops and stopping tiny vibrations from interfering with the audio.
- Avatars integrated into the desk phone – Actually viewing an image of the person calling makes the call more personal and can help improve the back and forth on calls.
By choosing a business telephone system with these features, employees will be a lot more attracted to their desk phones, and odds are, they will accomplish more throughout the day.