Tag Archives: Avaya IP Office Mobile Twinning

The Pros and Cons of Unified Communications

Unified CommunicationsOne of the biggest advantages of modern telecommunications is Unified Communications. Unified Communications, or UC, merges voice, chat, video, mobility, and presences management and puts them on your laptop, smartphone, and other devices. The best thing about UC is that busy people can stay in touch and not miss important meetings and events in the office. Not only does it permit better communications in general, but it improves customer service. It sounds great, but is there a downside?  

Pros of Unified Communications
Softphone

Ever since the development of softphones, they have beneficial to remote workers. Soft phones run on your laptop or smartphone and connect you directly to your desk phone. Not only can you make and receive calls as though you were on your desk phone, but you can check voicemails, call logs, and the directory from it.

Voicemail to Email

One of the other great features of Unified Communications is that you can get your voicemail delivered into your email account. Now, if you’re on the go or have a few spare minutes prior to a meeting, you can catch up on your voicemails. In many ways, it’s less complex and more convenient than calling them up from your desk phone.

Find me Follow me

Find me Follow me (or Twinning) connects your smartphone to your desk phone. Whenever someone dials your DID number, not only does your desk phone ring but your smartphone does as well. This decreases the likelihood of playing phone tag with a colleague or client.

Cons of Unified Communication

One of the biggest drawbacks to unified communications is that you are a little too available. Unfortunately, work can often seep into your free time. Now that everyone is available all the time, instant responses have become the new normal. While all of these features are fantastic, it is advisable that you implement some rules and set clear expectations in regard to response time.

The other challenge is that sometimes IT staffs forget that there are voice applications operating on the LAN and routed to the internet. If your LAN, IP address or ISP changes, all of your UC features may stop operating. You’ll have to work with your IT staff to make sure that any changes are during business downtime.

Unified Communications should be a vital aspect of your business communications. Even if there are some downsides, the advantages far outweigh the negatives. If you have any Business Phone System questions, please contact us. You can also follow us on Twitter.

Twinning – An Efficient Feature of Avaya IP Office

16670322_sHow many times have you wished that you had a twin? It would certainly solve the problem of having such a busy schedule that you wished you could be in two places at once! When it comes to chaos in the workplace, Avaya’s twinning can make you much more efficient–even if there is still only one of you.

 When Mobile Twinning is activated, incoming calls will not only ring at your extension, but also at your mobile device. This means that you never have to miss a call. Here is how it works:

  • If you answered the call at your twinned device, the call to your extension terminates. 
  • If you answer the call on your extension, the call to the twinned device is terminated.

To change from your active twinned device to your extension all you have to do is answer your extension and press the Twinning call appearance or DSS button. The call to the twinned device is terminated.

Or if your extension has no call appearance buttons, pick up the call by dialing the Mobile Twinned Call Pickup short-code. The call to the twinned device is terminated.

With Avaya’s Mobile Twinning, it is just like having two of you! Your world just got a lot more efficient and easier.

Avaya IP Office Mobile Twinning

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Avaya IP Office Mobile Twinning is a powerful feature that essentially turns your cell phone into a business telephone system.

When Avaya IP Office Mobile Twinning is activated, incoming calls will ring on both your work phone and a twinned device, such as a cell phone or iPad. The user can switch from the active twinned device simply by picking up their extension and pressing the Twinning or DSS button. Upon doing so, the call to the original twinned device is terminated. This also works in reverse, meaning that you can begin a call on your business telephone and switch to your cell phone if you have to step out of the office.

This efficient feature will ensure that customers are secure in the knowledge that you are available whether you are at the office, working from home, or travelling. Is your small business ineffective in handling incoming calls? Advanced Communication Systems, a qualified Northern Virginia, DC metro area business phone system installer, can assist you in upgrading your Avaya business phone system.