Tag Archives: Benefits of Hosted PBX

3 Ways to Improve Employee Productivity with a Hosted PBX

Hosted PBXOne of the most important factors in a company’s success is their employee’s productivity levels. There tend to be two schools of thought on the matter; either develop incentive programs or use restrictive policies to ensure that they remain working. However, there is potentially a simple answer. When you provide your employees with the best possible tools, they’ll be able to do their job efficiently. There are many different tools to help people work and communicate more effectively, but Hosted PBX has features that not only provide something new but also allows companies to get more out of the resources they already have in place.  

Less Downtime for Technical Problems

An outage can be extremely problematic for any employee who is on the phone for long durations throughout the day. Hosted PBX solutions alleviate this problem because troubleshooting them is far easier. Furthermore, if a user’s individual phone they can use the softphone on their computer or in an app on their mobile phone.

Increased Mobility

Many industries have seen a rise in remote employees in recent years. Without a tool like Hosted PBX, it would be difficult for these employees to stay in constant communication with the office. Hosted PBX allows these employees to access the company’s communications system. Additionally, their calls can even be routed from their desk phone to whatever app or computer they are working from.

Unified Inbox

Many employees have stopped listening to their voicemail due to time constraints. Who wants to listen to ten voicemails just to get to the one that is relevant? Hosted PBX has a helpful feature that converts voicemail to mp3 files in your e-mail inbox. This permits you to sort through them and find the relevant ones that much quicker.

A Hosted PBX solution has benefits to any company. Not only can help reduce costs, but it can increase employee productivity by giving them a tool that permits them the ability to perform their jobs efficiently. If you have any Business Phone System questions, please contact us. You can also follow us on Twitter.

Are You Unhappy with Your Hosted PBX Provider?

Hosted PBXThe Virtual PBX (also known as Hosted PBX or Cloud PBX) has been a great benefit to companies. However, the product is only as good as the provider; if you’re experiencing problems with your Hosted PBX, it may be time to switch providers as opposed to ditching the service altogether. If you’re experiencing any one of the following, it may be time for a change.


Too Expensive:

While it is never a great idea to go for the cheapest price, it is undeniable that a lot of businesses are paying way too much for their Virtual PBX. For those businesses, it may not have begun that way; they may have started out at a reasonable rate, but their provider gradually raised their rates over time. Other businesses may have experienced a rate hike after their first contract ended. Either way, doing a VoIP comparison is probably a good idea if you feel like you are paying too much for your Hosted PBX.

Poor Customer Service:

If your provider isn’t offering superior and timely support, it might be a good idea to switch providers. A lot of businesses justifiably switch due to the customer representatives being rude and not knowledgeable. Sometimes this can simply be due to the provider’s sales outmatching the rate they are growing their customer support team, but either way, the customer is in their rights to make a change if they aren’t happy with the customer service.

Lack of Local Support: 

Cloud business phone systems have been a leap forward in telecommunications, but that doesn’t preclude the need for an engineer having to visit the site from time to time. If you have a local provider, this typically isn’t a problem; having a non-local provider, however, means that geography can sometimes impede them in getting an engineer out to your company in a timely fashion.

The Good News: Changing VoIP Providers isn’t Hard!

Before Hosted PBX, businesses had to spend a lot of money on their business phone system. To justify the expenditure, they had to hang on to the system for a while—which meant that switching providers due to poor service was unheard of.

With cloud business phone systems, making a change is simple. Nearly all businesses use an industry standard SIP phone, so changing providers doesn’t mean that you must change your phones too. Furthermore, cloud PBX hardware is in a data center, so you don’t have any expensive on-site equipment to replace either. Switching is as simple as your new provider programming the phones to recognize the new VoIP system.

If you are interested in Hosted PBX or have any other business phone system questions, please contact us. You can also follow us on Facebook.

In’s and Out’s of a PBX

Let’s clear up the mystery about PBX phone systems.  PBX stands for Private Branch Exchange, and it is the hardware, or physical equipment, that controls the phone lines and extensions of a company. It manages inbound and outbound calls, as well as moving calls between internal phone extensions. It is the nuts and bolts of your inter-office phone system. A PBX system will give a company the ability to have one central phone number with extensions for every employee. This saves on a company’s monthly phone bills by letting employees share phone lines.

Features of a PBX

There are a multitude of features that a PBX phone systems offers: Auto attendant, call forwarding, call waiting, music on hold, conference calling, conference bridge, dial by extension/name and voicemail to email. Advanced features like find-me-follow-me are very useful for companies with highly mobile employees or sales forces.

Differing Types

PBX systems have different kinds of variations that can be tailored according to the unique needs of your company. It can be combined with the benefits of VoIP to create an IP PBX phone system. This type of format works over the Internet as opposed to traditional phone lines.  It can be more cost-effective for smaller businesses. It allows employees to connect to company phone systems anywhere as long as they have access to the Internet. This has been a great benefit to companies who have employees working from home or satellite offices.

Although PBX systems are usually located on-site, offices with limited space capacity can opt to have their system hosted off-site. A hosted PBX system routes call features to your company’s phone through the Internet and can save quite a bit of money. In addition, hosted PBX systems are very easy to scale up or down.  This is terrific for companies who experience employee size fluctuations.   You may have a “peak season” or an “off season” in which case flexibility of the hosted PBX would be very cost effective and convenient.  




Hosted PBX Phone System Perks

13619423_sThe best office phone systems are the ones that encourage productivity for your particular business. They typically:

  •  Ensure employees are easily available during working hours.
  • Help provide better customer service.
  • Improve overall communication and efficiency.
  • Reduce call processing time.

A hosted PBX service has many advantages. They incorporate the benefits of a traditional PBX phone system, but offer less headaches.

First and foremost, you need to consider your company’s needs and budget. For example, a hosted PBX with IP phones features the best quality, requires a low initial investment and monthly charges. If you use mainly desktop or smartphone apps, a hosted PBX will have an even lower initial investment and monthly charges, with no added wiring or server costs.

Almost all of the hosted PBX systems on the market have unique benefits and options designed to help your business. They are less costly than the traditional on-site systems. Furthermore, they offer great features like call routing, on-hold music, call waiting, and transfers. Best of all, they can be implemented immediately, and updates and additional lines can be be deployed with the click of a mouse.

Consider Why Your Business Should Switch to a Virtual PBX

30910261_sBefore the Internet, only large corporations could afford professional business phone systems, and entrepreneurs were left in the cold.  Now that the Internet has leveled the playing field, all businesses—big or small—can get in the game. With a virtual PBX, business telephony is now available via an Internet download. What this means for small businesses is that they too can boast a business telephone system with extensions, rerouting options, automatic greetings, and other features that used to be the domain of big business.


  • CostA virtual PBX doesn’t have the same infrastructure as a legacy phone; the entire service is hosted on your providers’ offsite system. Most providers charge between $20 and $35 a month, which is a fantastic deal for businesses with international customers or remote workers. Even though your system is offsite, you still have complete access to all of your features. Another cost saving feature of a virtual PBX is you don’t have to dedicate a large IT staff to maintaining the system. Some maintenance and updates are actually done automatically through VoIP—since your system is constantly connected to their network, you will receive the newest features as soon as they are available.
  • Custom Number—When you switch to a virtual PBX, you can keep the local number that clients already recognize. This is a huge advantage, especially if you have spent a lot of money on advertising your number.
  • Efficiency—With a virtual PBX, your business phone system is available anytime, anywhere. With what feels like a nearly limitless amount of extensions, you can configure your landlines, mobiles, or international numbers to all ring from the same number without your clients knowing the difference.
  • Integration—Your phone number doesn’t have to be for taking calls with a virtual PBX. You can also use it for receiving faxes and emails. It’s also easy to add an automated phone answering system to your number, as well as conference calling and transfers. When your business phone system is virtual, it means that remote workers can access all of the company’s communication tools with only an Internet connection.
  • Room for Growth—One of the best things about a virtual PBX is how easily it can adapt to a growing business. As you add more employees, just purchase more phones and add them to your current plan. If you have to expand to a bigger office, there is no need to hire a moving company—just put your phones in a moving crate and take it over to the new location!

Hosted PBX: An Affordable Small Business Phone System

As a small business owner, you need to give your employees and customers access to the same types of services as larger businesses. And one of the easiest ways to accomplish this is with a private branch exchange phone system, better known as a PBX phone system. These systems deliver dial tones, route incoming calls to the correct extensions, and provide voice mail, call forwarding, conferencing, voice recognition and so much more.

Unfortunately, PBX systems are not cheap and sometimes out of the price range of small businesses. Fortunately, there is another solution: Hosted PBX.

Quick Overview of PBX and Hosted PBX Systems

  1. PBX Phone System: This type of business phone system consists of a set of external phone lines, a centralized server system, a set of internal phone lines, and a console from which all connections are manually configured.
  2. Hosted PBX Phone System: A hosted PBX phone system can be located anywhere and connected to its users using the Internet.

Additional Benefits of Hosted PBX Phone Systems

  1. Ease of installation
  2. Maintenance is simple
  3. Advanced features, including connection via a personal computer (“click-to-call”), automatic call recording and even integration with customer management software
  4. A fraction of the cost of a hardware-based solution
  5. Delivers the same level of services and features as traditional PBX through VoIP connections
  6. Plus, these hosted PBX solutions are scalable and will grow along with your small business

Advanced Communication Systems: Your Source for Hosted PBX

At Advanced Communication Systems, we help you understand the available communications technologies, and help you choose the solution that best meets your needs and budget restraints. Our highly trained team of sales engineers will design your custom telephone system and determine the most cost-effective voice and internet solution that will allow your company to take advantage of the rapid advancements in today’s telecom market.

If you have any questions about Hosted PBX or Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Our commitment to your organization encompasses your business needs now and into the future. We thoroughly analyze your requirements and devise a solution flexible enough to grow and change as your business evolves.

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