HIPAA (also known as the Health Insurance Portability and Accountability Act of 1996) mandates that all kinds of healthcare practices to safeguard the privacy of the personal health information of their patients. Telephone usage also falls under HIPAA guidelines. Electronic personal health information (or ePHI) has to be safeguarded from unauthorized people. Below are four examples of how a healthcare practice can benefit from an HIPAA compliant cloud business phone system:
Provide staff with EHRs and patient information from PMS apps upon incoming calls.
Cloud phone systems are typically integrated with business CRM software so that customer information is recalled instantly. This tool saves office staff precious time when handling insurance claims or making appointments. In terms of HIPAA compliance—which states that patients must be reached only via the numbers that they have previously requested—it displays these provided numbers prominently.
Video calling can extend physician reach to underserved areas and workplaces.
Facetime and Skype are not HIPAA compliant. However, if a healthcare practice purchases a HIPAA-certified cloud business phone system that includes video calling, they can use this feature for better informed consultations.
Video calling aids and encourages use of online patient portals.
Healthcare practices can place Video calling aids in a patient’s online portal. This increases the odds that the patient will actually use it. Once the patient logs into the secure website, they can also schedule appointments, send secure messages to doctors, and view labs.
Easily retrieve voicemails and other call recordings attached to EHRs and PMRs.
Many VoIP services offer call recording, which is growing in popularity among healthcare practices. Call recording can assist in employee training and documentation of remote visits. These recordings must have encryption however, and a HIPAA-certified cloud service is the way to go.
With all of that said however, healthcare practices must remember that HIPAA-certified cloud services are only half the battle. To effectively remain HIPAA compliant, practices must also establish policy, training, and enforcement. If you have any questions regarding disaster recovery or business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.
No matter how big or small your business is, video conferencing can help you achieve many of your goals. When incorporating video conferencing into your company, you may be thinking it is a daunting task, but but nothing could be further from the truth! Here are a few reasons to add video conferencing to your company:
Limits travel time:
How many times have you tried to assemble all of your employees for that all important meeting, only to have a portion able to attend? These days, with remote working becoming more popular, video conferencing eliminates the need for employees to waste work hours driving into the main office. Employees can use their cell phones as a means to video conferencing. Unlike a normal conference call, video conferencing has all of the benefits of an in-person meeting.
The majority of our communications come from body language. While phone calls are still important in the business world, face-to-face communication often prevents confusion. Body language can aid in being able to see what a potential customer likes or does not like about your proposal, helping you to drive the meeting in the right direction. Video conferencing offers a level of communication that doesn’t come from strictly verbal.
While video conferencing is increasing in popularity, a fair number of companies haven’t made the switch yet. Therefore, you will have an edge on them in that regard. When customers know that your business is on the cutting edge of technology, you’ll make a great impression!
Technology has carved new paths for companies to conduct business. A lot of innovations have been willingly accepted, while others have been shunned in favor of more traditional approaches. Video conferencing, while not embraced with the same vigor as other technologies, can greatly benefit a business’s staff and clients.
Video conferencing empowers businesses to communicate with staff members without having to incur the expense of travelling to and from the office. In the past, staff meetings had to be scheduled to accommodate everyone; now, impromptu meetings can occur. The possibilities aren’t only limited to staff communications; businesses can even use it with potential or existing clientele.
The benefit of video conferencing, as opposed to conference calling, is that you can read the body language of whoever you are conversing with, which will promote more effective and concise communication. Now, if poor weather or other circumstance prevents a necessary face-to-face meeting, you can still do it via video.
While video conferencing won’t entirely replace in-person meetings, it can certainly help your company save money and increase productivity.
The term small business has everything to do with the size of your company, not its potential. Some small businesses can do big things. But in order to expand and grow your business, you need the right people and the right tools. You need employees who care about the success of your business as much as you do and you need technology that will not only help you turn a profit, but also grow.
The Benefits of Video Conferencing for Small Business
- Stay Connected: Video conferencing allows you to stay connected with clients in a much more intimate way than a phone call could ever offer. This can help make meetings feel more personal and familiar, helping you to solidify business relationships and seal deals.
- Tape Meetings: Video conferencing software allows you to tape and archive important meetings and strategy sessions that could be beneficial to review in the future.
- Telecommuting: 80% of Americans say they would like to telecommute. But what happens when a telecommuting employee has a meeting? If they live close to the office, they can drive to work, but what if they live an hour away or farther, another state? Video conferencing allows your valuable employees to stay connected much easier than they would with a simple phone call.
- Save Money: Travel costs can quickly add up, which is probably something your small business cannot afford. So instead of flying from Maryland to Florida to meet with a client for an afternoon, schedule a video conference. It is still a very personable way to communicate, but much cheaper than airfare or gas, hotel accommodations, meals, and more.
- Carbon Footprint: One additional benefit. Video conferencing helps reduce your small business’ carbon footprint. In fact, a recent study has shown that driving one hour for a meeting uses the same electrical power as 1,000 hours of web conferencing. Wow!
Small businesses and big corporations can both benefit from video conferencing. To learn more about the Benefits of Video Conferencing for Small Business, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.
4 Ways Video Conferencing can Benefit Small Businesses Mashable