Tag Archives: Business Phone System Buying Guide

How to Boost Concentration During Business Phone Calls and Conferences

There have been many transformations to the business phone system in the past ten years, and we’ve greatly altered the way we communicate with clients and customers. With that said, one of the most effective communication tools is still the phone call or conference call. Unfortunately, some of today’s technology prevents these calls from being as effective as they could be and reduces concentration during business phone calls and conferences. 

For example, employees frequently bypass their desk phone in favor of their mobile phone. Despite employees comfortable relationship with mobile phones, they aren’t exactly the best way to handle large call volumes. For one thing, mobiles have limited battery life and it is not atypical for an employee to miss a call due to a dead battery.

However, the biggest problem with an over reliance on mobile phones is erratic signal strength. This particular problem multiplies in a busy office setting when numerous devices are attempting to connect to a limited capacity cell.

This is where the desk phone comes in; after all, there’s nothing worse than dropping off  due to poor coverage or a dying battery during an important call. With a desk phone, this problem is nonexistent. Desk phones also tend to have much better call quality.

Which brings me to my point: is there a variation in concentration levels when comparing desk phones to mobile phones? If employees are using a mobile phone that has poor call quality, inconsistent cell coverage, and poor battery life, are they going to become disengaged and frustrated?

The best way to solve the aforementioned issues is to invest in an advanced business telephone system. With a great business telephone system, you can marry the ease of relying on a mobile phone with the sophistication of a business telephone system. Here are the things to look for when getting a business telephone system:

  1. Latest Bluetooth technologies – By opting for a business telephone system with an upgraded version of Bluetooth integrated, employees not only get crystal clear calls when using a Bluetooth handset or headset, but they get a similar freedom that they might achieve from their mobile device.
  2. Mobile integration – Allows mobile calls to be received on an employ’s desk phone, in effect increasing the audio quality.
  3. HD audio – HD audio is among the best quality audio available. A sealed acoustic chamber is recommended for the speaker phone, which is really important to avoid feedback loops and stopping tiny vibrations from interfering with the audio.
  4. Avatars integrated into the desk phone – Actually viewing an image of the person calling makes the call more personal and can help improve the back and forth on calls.

By choosing a business telephone system with these features, employees will be a lot more attracted to their desk phones, and odds are, they will accomplish more throughout the day.

The Pros and Cons of Desk Phones and Softphones

The primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and analog phone, but instead of being a landline, they are actually connected to the IP network.

Softphones, while also a type of VoIP business phone, are entirely different. They are apps that are installed on your PC or laptop. They have dialing pads not unlike a cell phone. Softphones can also have applications for your mobile devices.

Trying to find which one is the best fit for your company can be tricky. Below, is a quick guide to the pros and cons of desk phones and softphones, so that your company doesn’t spend money on a phone that doesn’t work for your business.

Desk Phones

Desk phones have been entirely redeveloped since the creation of VoIP. What you might imagine when you think of a ‘traditional desk phone’ is not relevant to a VoIP desk phone.

Advantages and Disadvantages

This may go without saying, but people are used to desk phones. Even if the VoIP desk phone is entirely different than that of a landline, people are still comfortable with them. The other great thing about desk phones is that they tend to have superior call quality. Unfortunately, desk phones are more costly than softphones. Furthermore, the cost of a desk phone can increase with the more features you add to them.


A softphone isn’t truly tangible; it is a software program on your PC or smartphone. It, via the Internet, allows users to make or receive calls over that Internet connection. Softphones generally offer a very friendly user experience.

Advantages and Disadvantages

Because tangible equipment isn’t involved, softphones are installed quickly and boast a budget friendly option to businesses. As long as a user has Internet connection, they can get or receive calls from anywhere. However, if your lose your Internet connection, or your equipment computer or smartphone crashes, you will be unable to use it. Also, if you aren’t a fan of headsets, you may not prefer using a smartphone on your computer, as you will need it to respond and listen to calls.

At the end of the day, you will have to decide which pros appeal most to you and which cons are deal breakers. As with all business phone systems, you have to determine what your company needs to fulfill its’ communication requirements.


The Best Configurations for your Business Phone System

Think finding and installing a business phone system is easy? In some ways it is; however, there are many things you have to consider before getting the process started. There isn’t ‘one’ particular way to install a business phone system. You have to consider your budget, how much you will use the system, and staff size before you can decide the best configuration. Taking these attributes into consideration, and thus finding the best configuration for your business, will save your company a lot of time and money in the long run.

Different business phone system configurations (such as VoIP, hybrid solutions, and hosted PBX phones) will ultimately save certain businesses more money than others. What determines the best business phone system for your business will come down to your company’s needs and expectations.

Whether you’re setting up a brand new business phone system or upgrading your present system to include lines in different offices, there are a few things that are true regardless of the business. Consider these tips to ensure that you set up the best business phone system for your company:

  • We can’t stress the role bandwidth plays in VoIP phone system setup When you employ cloud-based systems, you are swapping telephone line traffic for Internet traffic. It will save you a lot of headaches to keep in mind your bandwidth capacity when configuring cloud-based business phone systems.
  • QoS routers can be invaluable if you are sharing VoIP, video, and a computer/laptop on one network. QoS routers will prioritize mission critical data, such as video and audio packets.
  • Paying a monthly fee for unlimited nationwide calling plans or excessive international calling is a waste of money if you have a dependable Internet connection. Remember that VoIP is best described as an information transfer service rather than a phone service. VoIP business phone systems compress call audio into data packets, which will reduce overall data transport costs for these calls. The only time that VoIP calls cost extra is when they are placed to a separate network instead of a number or phone within that VoIP network.

There isn’t a “best” business phone system configuration for every business. Business phone systems aren’t a one size fits all product. We recognize that your monthly budget, size of your organization, and number of lines/users will greatly determine which configuration will best work for your business.

If your business is opening a new location, requires a fair amount of work out-of-office, or is rapidly expanding, cloud-based VoIP will probably be the best option for your company. If you simply want to replace your conventional phone system with a more cost effective option, hosted or hybrid PBX business phone systems will serve you well. The greatest single question involved in configuration is what business phone system will best serve your company.