Tag Archives: Business Phone Systems

Three Ways to Improve your VoIP Call Quality

VoIP Call QualityMany businesses hesitate to switch to VoIP due to concerns over call quality. Will your customer service lines suffer due to the change? The hesitant businesses often recall the past when Internet connections were sluggish and wonder if their own Internet connection is up to the task. That is a fair concern, even if present day VoIP has improved a great deal. Here are a few ways that you can make sure your VoIP call quality is up to your business’s demands.

Use New Headsets

VoIP call quality depends, in large part, on your microphone and earphones. Many people make their calls on headsets but use outdated equipment. These people run the risk of dampening their VoIP call quality. If you try better quality headsets, you—and the people you’re calling—will hear the difference. Headsets with short, insulated cords tend to have better results with VoIP.

Eliminate Jitters

VoIP—as stated—works via the Internet. More specifically however, it works by delivering the voice information in small packets. If you want that information to make sense to the end user, they need to be spaced evenly and delivered consistently. There are a few types of network issues that can disrupt this information delivery. Depending on the severity of the VoIP call quality jitters, there are numerous solutions. If the problem isn’t that bad, try swapping Ethernet cables with Cat 6 cables. Cat 6 delivers information to the source a lot quicker than Ethernet, and thus reduces the odds of it scrambling. If your jitter problem is severe, you can install a jitter buffer.

Lower Bandwidth Use

Sometimes VoIP users simply have an overloaded bandwidth. If your VoIP call quality is suffering as a result, there are a few solutions. You should stop downloads when using VoIP and eliminate simultaneous calls. However, the best solution is simply to spend a little bit on increased bandwidth usage. It depends entirely on how many calls you receive on any given day.

If you have any business phone system questions, please contact us. You can also follow us on LinkedIn.

VoIP and SIP: What’s the Difference?

VoIP and SIPVoIP and SIP are often confused for the same thing, but they are actually different. VoIP defines the kind of phone call (over Internet), and SIP refers to the method used to enable VoIP calls between different devices. Let me explain. 

Defining VoIP

Voice Over Internet Protocol is a rather broad term that discerns Internet calls from landline calls. VoIP operates over the Internet by digitally transmitting the voice signal to another telephone. VoIP usually operates with a mobile or browser-based application via an Internet Telephony Service Provider (ITSP).  

Defining SIP

One of the communications protocols used to transmit VoIP calls is SIP.  Phone calls always have two endpoints, and simply put, SIP defines the messages and governs essential elements of the phone call. SIP can also enable video conferencing, media distribution, and instant messaging.

The Workings of VoIP and SIP

Simply put, SIP is the protocol and VIP is the conduit. But how do they work?

VoIP condenses audio by way a codec into data packets. After that, it compresses them across an IP network, where it de-compresses them into audio at the other end of the connection. Dedicated desktop VoIP phones, softphone applications, and mobile devices (i.e. cell phones) are typical examples of VoIP endpoints.

In the IP protocol, the IP packets move through the Internet via nodes (devices and routers discovered on the way from source to destination).

IP telephony differs from traditional telephony in the sense that in traditional telephony the line or circuit between source and destination is always dedicated and reserved (also known as circuit switching). In other words, traditional telephony tends to be more expensive because of the overhead.

If you have any questions on VoIP and SIP, or other business phone system questions, please contact us. You can also follow us on Twitter.

Four Types of Business Phone Systems for Connecting with Your Customers

9608_module2_374x270It is crucial for any small business to connect with their customers. Even with emerging strategies like engaging with customers on social media, the phone remains one of the best ways to communicate with them. Below, are four of the best business phone systems in which to connect.

Key Systems – This type of business phone system has basic telephone features. Small businesses (10-40 lines) operates via a key system unit. The key system unit has the ability to be upgraded as you grow.

Keyless Systems – This type of system also features basic telephone features (ie, call forwarding). The major drawback is that you can only have 2 to 4 lines, but individuals and start-ups often opt for this system because it is very mobile.

Private Branch Exchange Systems – This business phone system is one of the most common business phone systems utilized by both small and large companies, but is usually reserved for businesses with at least 50 employees. It has all the features you need to connect with your customers and employees.

Voice Over Internet Protocol (VoIP) Systems – This system is rapidly becoming the gold standard for businesses both small and large. One of the biggest reasons behind its surge in popularity is its portability and cost-effectiveness. The selection of phones can be easily accessed by the functionality of the phones. In other words, how your small business will utilize the phones.

What to Look for in a Business Phone System

8871759_sIf you want your business to get–and stay–ahead of the curve, you need to understand the ever-evolving technological landscape. However, the truth is that most of us take modern technology–whether it be our tablet or business phone system–for granted. Not all business phone systems are created equal. Here is what you should look for in a business phone system.

Reliability

Your business can’t afford dropped calls. Whether a dropped call irritates potential clients or current ones, it gives your business the wrong impression. Your business phone system should be reliable.

What Makes A Great Business Phone System 

Before you even consider the bells and whistles of a business phone system, you need to consider these three questions; is the business phone system you are looking at customizable, reliable, and affordable? If it isn’t all the bells and whistles in the world won’t make it work for your business.

Extra Features

Assuming you have found a business phone system that meets those three criteria, you have to consider what extra features work specifically for your company. Are you interested in custom features such as admin user web portal, auto attendants, call forwarding, call waiting, voicemail to email, call recording, and multi-party conference calling? Even if you do not currently use all of these functions, having the ability to do so in the future would save a lot of headaches and should be considered a wise investment.

Why The Business Phone Is More Important to Business Success Than Ever

9608_module2_374x270Business phones have always been necessary to a company’s success, and in today’s world they are more vital than ever. With the continued rise of smart phones and the impulsiveness of today’s consumers, your business phone must be manned by knowledgeable staff members.

 

Incoming Calls Are the Most Valuable

When you are attempting to acquire new clients for your company, inbound callers tend to be more likely to purchase something on the spot, as opposed to someone who receives a cold call from your office. Cold calling is typically not effective, whereas warm, incoming calls have a high likelihood of closing.

Internet Users Search Differently

Mobile searchers now use smartphones and tablets, while traditional computer searching has leveled off. However, over sixty percent of mobile searchers follow up with a phone call, and of those who call, seventy percent will purchase within one hour!

Why People Call

No matter how a potential customer finds your business, the phone is still the most convenient method of finding out more information. In addition to trying to learn more about your business, a lot of people still want to deal with a real person. This is why it is vital to have someone competent and experienced answering your business phones.

How to Capitalize on Your Business Phone System

As a business owner, you should focus on your mobile website as well. Be sure to test out your mobile site for user friendliness on small devices. Also, include call-to-click technology on your site, which will encourage users who find you online to make a call to your office.

Is Your Phone System Ready for Remote Employees?

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Imagine for a moment that you are a sales manager at a rapidly expanding company and you’ve been tasked with assembling a remote team of fifty sales reps…

Your company is located out of Washington D.C., but the majority of your reps will mainly work from a home office. Much of their time will be spent on the phone, either calling prospective customers or following up with existing clients. Most of them can use their smartphones on the go.  However, business calls are ideally conducted on a private line to ensure reliable call quality. 

The problem is that it is nearly unfeasible to set up and maintain private business phone systems in each of the reps home offices. With a traditional business phone system lacking VoIP, there are many complex steps to ensure that your remote workers are connected to the company’s internal network:

  • Purchase expensive phones for all of the employees
  • Do circuit work to guarantee that your company’s system can handle the additional call load
  • Perform the necessary regular maintenance on each of the off-site business phones

Cloud-based VoIP technology has solved many of these challenges. A cloud-based VoIP business phone system has made setting up a remote worker as easy as connecting a phone to the Internet and downloading certain software. There are no other setups or maintenance schedules and employees can now enjoy the conveniences of a home office without suffering the inconveniences of being out of the office.

Contact Advanced Communication Systems, LLC at www.advcomsol.com for details!

Cisco, Delivering IP-Based Business Phone Systems to Help Your Company Grow

Business Phone SystemsNo matter the size of your business, communication plays a pivotal role in the day-to-day operations, from interoffice communication to customer service to sales and more. Because of this, you need an IP-Based (Internet Protocol) Business Phone System. These phone systems seamlessly tie voice, data, video conferencing, wireless, instant messaging, and so much more into one converged network, an IP network.

Benefits IP-Based Business Phone Systems

  1. Converged Network: As we have already mentioned, your IP-based business phone system combines voice, data, videoconferencing, and more on a single network.
  2. Collaboration: In an office environment, communication and collaboration are key. And IP-based phone system allows employees to more easily collaborate, thus boosting productivity and efficiency.
  3. Efficiency: Aside from collaboration, an IP-based phone system is also much easier to manage. You will now have one network to manage instead of multiple networks.
  4. Customer Service: Your IP phone system can be integrated with your customer relationship management (CRM) system, allowing you to better serve your clients.
  5. Features: Among the features and capabilities to consider are: videoconferencing, mobile smartphones, automated attendant, paging and intercom, presence technology, wireless IP phones, integration with your customer relationship management (CRM) system, and unified messaging, just to name a few.
  6. Business Growth: An IP-based business phone system can help your company not only succeed, but grow.
  7. Customization: Your IP-based business phone system can be customized to fit your needs and, most importantly, your budget.

Advanced Communication Systems: Your Local Authorized Cisco Reseller

If you want to learn more about the benefits of a Cisco IP-based business phone system, give Advanced Communication Systems (ACS) a call today! We offer solutions and services that help you leverage the value of your business’s communications investment. We will thoroughly analyze your needs and budget and help you understand the available communication technologies that fit those needs.

The right small business phone systems can enable your business to accomplish tasks you never thought possible, changing the way you conduct business

If you have any questions about our blog, “Cisco, Delivering IP-Based Business Phone Systems to Help Your Company Grow,” please contact ACS by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Business Communication Tips: The Art of leaving a Voicemail

As we have said time and time again, communication is the backbone of any business. And a huge portion of this communication is done over the phone nowadays, which is no problem at all. Most salespeople are extremely comfortable communicating over-the-phone. After all, talking to another person comes naturally to a lot of salespeople. But what happens when the other party doesn’t pick up? What happens when you are forced to leave a voicemail?

Business Communication Tips: The Art of leaving a Voicemail

Voicemails are a completely different monster than normal, everyday communication. So how do you come off both compelling and professional via voicemail? How do you get someone’s attention? After all, you want the prospect to be intrigued enough to call you back.

  1. Get straight to the Point: What is the purpose of your call? If you take too long to get to your point, the prospect will get bored and annoyed. Instead, state your purpose up front.
  2. Contact Information: Put your contact information in up front. The last thing you want is for your voicemail to be cutoff before you state your contact information.
  3. Don’t Repeat Information: Voicemails nowadays record the date and time of the call. There is no need for you to repeat this information.
  4. Stick to the Point: Don’t make multiple points in one voicemail. If you have a lot to cover, email may be a better option.
  5. Be Concise: Don’t be longwinded. Make your point and move along.
  6. Be Clear: No, not you, your phone. The last thing you need is for your phone to break up during your voicemail, especially if it breaks up when you are leaving your contact information. This is why it is so important to have a top-notch business phone system.

Advanced Communication Systems: Your Source for Business Phone Systems

At Advanced Communication Systems, our business communication specialists will analyze your business needs and budget before designing a solution that is not only affordable, but also flexible and capable of growing with your business.

If you have any questions about Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source:

10 tips for effective voice-mail messages Microsoft Business

The Eight C’s of Business Communication

Business and communication go together like peanut butter and jelly! Having one without the other is just insane. Well actually, business without communication is more than insane, it can be disastrous. Effective communication is the backbone of any business. Just think about it. Communication plays an integral role in everything from ordering office supplies to inter-office collaboration to sales to customer service.

So how can you ensure you are communicating effectively? Simply follow the Eight C’s of Business Communication.

  1. Concise: When it comes to business communication, sometimes less is more. Don’t ramble on. This will bore your prospect. Instead, be concise and get to the point!
  2. Complete: Make sure you convey everything you need to the first time around. Leaving out important information in the initial conversation can be disastrous.
  3. Conversational: Don’t talk at your prospect or customer, talk to them. Have a conversation.
  4. Clear: Be clear. No one ever got anywhere by being vague. This will only confuse your prospects.
  5. Considerate: Ask how you can help your prospect. Do not tell them what you can do for them. How do you know they need your service if you don’t ask first?
  6. Confidence: Sales is all about confidence. Be confident in yourself. Be confident in what you sell. Be confident that you can help your prospect.
  7. Check: Check your facts before giving a presentation of any kind.
  8. Call Advanced Communication Systems: The secret to effective business communication is an effective business phone system. At Advanced Communication Systems (ACS), we will help you understand the available communications technologies and help you choose the solution that best meets your needs and budget restraints.

If you have any questions about Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source:

7 C’s of Effective Business Communication The Houston Chronicle

Evaluating Business Phone Systems: Traditional PBX vs. Hosted PBX

As a business owner, you are faced with tough decisions on a daily basis, from hiring and firing employees to advertising, marketing, and much more. With our help, we are hoping that choosing the right business phone system isn’t one of those tough decisions. The telecommunication experts at Advanced Communication Systems have broken down the battle between traditional PBX systems and hosted PBX systems to help you make a well-informed decision.

First, try and answer the following questions to assess your current and future phone needs:

  1. How many current employees do you have? How many do you expect to have in 5 years?
  2. What are your current and expected call volumes (both inbound and outbound)?
  3. How much do you expect your business to grow?
  4. Do you need to support telecommuters, branch offices and a distributed work force?
  5. Do you have a customer support center with high call volumes?
  6. Do you plan to use VoIP (Voice over Internet Protocol)?
  7. Are advanced features, like automated call answering and conferencing, important to you?

What you need to know about Traditional PBX and Hosted PBX Phone Systems

  1. Traditional PBX Phone System: Typically not a viable solution for small businesses, traditional PBX systems support all of the advanced calling features you are looking for! The drawback is the initial investment, which can be fairly high.
  2. Hosted PBX Phone System: For small businesses, a hosted PBX system typically makes more fiscal sense. This type of hosted solution offers business owners a per user per month cost with very little upfront investment (no on-site server), making PBX much more affordable for smaller businesses. However, once your business hits 20 users, these systems become much less cost-effective.
  3. Hybrid PBX Phone System: Perhaps the best solution for midsize companies or companies in flux, a hybrid PBX system offers the best of both worlds for business owners. Hybrid systems have free VoIP calling, support for telecommuters and branch offices, system monitoring and easy management. Plus, hybrid solutions offer rock-solid PSTN connectivity, advanced features, and complete call privacy. And because of these systems are hosted, maintenance is free.

Advanced Communication Systems can align your Business with the Right Phone System

At Advanced Communication Systems, our highly trained team will help you understand the available communications technologies and help you choose the best phone solution that fits your needs and your budget.

If you have any questions about the Traditional PBX or Hosted PBX, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.