Tag Archives: desk phones

The Pros and Cons of Desk Phones and Softphones

Desk Phones and SoftphonesThe primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and analog phone, but instead of being a landline, they are actually connected to the IP network.

Softphones, while also a type of VoIP business phone, are entirely different. They are apps that are installed on your PC or laptop. They have dialing pads not unlike a cell phone. Softphones can also have applications for your mobile devices.

Determining the best fit for your company can be tricky. Below, is a quick guide to the pros and cons of desk phones and softphones, so that your company doesn’t spend money on a phone that doesn’t work for your business.

Desk Phones

Desk phones have been entirely redeveloped since the creation of VoIP. What you might imagine when you think of a ‘traditional desk phone’ is not relevant to a VoIP desk phone.

Advantages and Disadvantages

This may go without saying, but people are used to desk phones. Even if the VoIP desk phone is entirely different than that of a landline, people are still comfortable with them. The other great thing about desk phones is that they tend to have superior call quality. Unfortunately, desk phones are more costly than softphones. Furthermore, the cost of a desk phone can increase with the more features you add to them.


A softphone isn’t truly tangible; it is a software program on your PC or smartphone. It, via the Internet, allows users to make or receive calls over that Internet connection. Softphones generally offer a very friendly user experience.

Advantages and Disadvantages

Softphones are installed quickly, because tangible equipment isn’t required. They also boast a budget friendly option to businesses. As long as a user has Internet connection, they can get or receive calls from anywhere. However, if your lose your Internet connection, or your equipment computer or smartphone crashes, you will be unable to use it. Also, if you aren’t a fan of headsets, you may not prefer using a smartphone on your computer, as you will need it to respond and listen to calls.

At the end of the day, you will have to decide which pros appeal most to you and which cons are deal breakers. As with all business phone systems, you have to determine what your company needs to fulfill its’ communication requirements.

If you have any business phone system questions, please contact us. You can also follow us on Twitter.

Switching to Avaya IP Office: The Easiest Business Decision you will make

Advanced Communication Systems (ACS) is proud to be an authorized Avaya dealer. This allows us to offer our clients the best technology solutions for their small businesses, like Avaya IP Office.

Top Five Reasons why Avaya IP Office is the Best Small Business Phone System

  1. Flexibility: IP Office can operate as a pure, all-IP solution; but it can also run as an all-digital solution or anything in between. Avaya IP Office system can interoperate with over two million Avaya systems worldwide all while using the backbone of your existing network infrastructure.
  2. Scalability: Avaya IP Office can support up to 1,000 users across 32 different sites, allowing the system to grow with your small business.
  3. Productivity: Unified Communications with Avaya IP Office allows you to take advantage of all of our built-in calling features including capabilities like instant messaging, video chat, test-to-speech email reading and many more.
  4. Simplified System Management: With drag and drop system management tools, Avaya IP Office systems are among the easiest to manage.
  5. Energy Efficiency: Avaya IP Office desk phones are up to 60% more efficient than the competition.
  6. Total Cost of Ownership (TCO): Avaya IP Office boasts a TCO nearly 25% lower than the competition.

Interested in purchasing Avaya IP Office for your small business? Just pick up the phone and call Advanced Communication Systems!

If you have any questions about Avaya IP Office and Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Happy Holidays from Advanced Communication Systems!

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