Tag Archives: Hosted system

Top 4 Business Phone System Aggravations and How to Fix Them

Business Phone System AggravationsYour business phone system is, perhaps, your most vital communication tool. However, sometimes Business Phone System aggravations make it seem like more trouble than it’s worth. Fortunately, for each of the following Business Phone System aggravations, there is a solution.

#1. When The Phone Lines Go Down, I Have to Fix the Problem

Hosted voice solutions are delivered via the Internet, which begs a valid question: “When the Internet crashes, what happens?” Unfortunately, when the Internet is down, your phone will go dark until Internet service is restored. In this scenario, your provider will work on finding the problem and fixing it as soon as possible.

However, that doesn’t exactly answer the question of what happens with the phone lines go down? If your company has a traditional business phone system, then you are accountable for power, uptime, connectivity, vendor management, and carrier services. If the lines go down, you will be completely without service until you can take care of the problem.

The upside to hosted voice is that if your Internet crashes, while your phone will not ring at your desk, other features will remain operational due to built-in redundancy:

  • Call Routing
  • Voicemail
  • Auto-Attendant
  • Soft Phone
  • Direct Inward Dial (DID)
  • Find Me Follow Me – also known as Mobile Twinning
#2. It is Very Difficult for Employees to Make Changes, and Yet it is Our Responsibility to Make the Updates

One of the biggest problems with a traditional business phone system is that they are not easy to alter after they have been installed. The biggest reason for this is because they are proprietary—meaning they require a qualified engineer to make the necessary changes and updates. For this customer, that means that they have to pay (typically be the hour) each time the technician visits.

The great thing about hosted voice solutions is that you can make most of the basic changes or upgrades without help. Your provider should make the large changes and upgrades.

#3. Scaling your Business Phone System is Difficult

Premise-based business phone systems aren’t easy to scale. Usually modular components and software licenses are needed if you want to expand your premise-based system. This puts a business in the challenging spot of attempting to predict what kind of phone system they will need 5-10 years down the line. Not only is that risky, but you can end up purchasing equipment you don’t need.

Hosted voice solutions remove this aggravation. Adding or eliminating users and services can be done without breaking a sweat by simply telling your provider when you need the change made. They can virtually make the change and adjust your monthly cost accordingly.

#4. The Only Thing my Phone Can Do is Make Calls and Receive Voicemails

Unfortunately, most business phone systems friendly to your budget are typically lacking in features. Budget-friendly business phone systems often are only capable of receiving/making calls and getting voicemails.

Hosted voice, however, allows you a vast assortment of advanced features. Here are the most popular:

  • Voicemail to email/text
  • Caller ID business name and phone number
  • Personal Attendant and Virtual Auto Attendant
  • Find Me Follow Me: allows your desk phone to ring on 5 different devices at the same time (so wherever you are, you can receive calls made to your office)
  • Receptionist Dashboard: give your receptionist an all-encompassing view of your phone system
  • Soft Phones: no handset needed because you can make calls right from your computer or web browser
  • Move Your Phone: from desk to desk, to conference room, to home (work from anywhere)
  • Reporting: how many calls in and out; full call detail records; available at any time

Many premise-based Business Phone System aggravations are erased by a hosted voice solution, assuming it’s a good fit for your business.

If you have any questions regarding hosted voice, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Twitter.

What to consider when buying a New Phone System

What is the one piece of technology that you rely on most in your office? No, not your computer; it is your phone system! It is the one piece of technology that your business can simply not do without. The right phone system can boost productivity while also bettering customer service, both of which can have a huge impact on your bottom line.

But with so many options on the market, how can you ensure you choose the right phone syste?

Deciding between Analog and Voice over IP (VoIP)

Before looking into anything else, you must first make a big decision: which makes more sense, an analog based phone system or a VoIP system? Well, more and more companies are choosing VoIP because it offers more bang for your buck, especially for small business owners.

Do you want an On-Premises System or a VoIP Hosted System?

There are viable option for both, including the Cisco Unified Communications 300 Series (on-premises), the Cisco Smart Business Communications System (on-premises), or  the Cisco Hosted Small Business Communications (hosted VoIP). Both systems have their advantages. Choosing between the two often boils down to whether or not you have the staff and resources to manage an in-house phone system.

What Phone Features do you need?

Next, you must decide what features your business needs in its new phone system. Considerations include:

  1. Incoming and outgoing call management capabilities
  2. Monitoring features such as caller ID
  3. Voicemail
  4. Basic conferencing
  5. Automated call attendant
  6. Call center capabilities
  7. Integration with desktop computers or mobile devices
  8. And more!

Finding the Right Vendor

At Advanced Communication Systems, we will help you understand the available communications technologies and help you choose the solution that best meets your needs. Our highly trained team of sales engineers will design a Business Telephone System and determine the most cost-effective voice and internet solution that will allow your company to take advantage of the rapid advancements in today’s telecom market.

Make sure you consider all of the above factors before you choose a new business phone system.

If you have any questions about Business Phone Systems, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies. You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.