Tag Archives: Mobile softphones

The Pros and Cons of Desk Phones and Softphones

Desk Phones and SoftphonesThe primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and analog phone, but instead of being a landline, they are actually connected to the IP network.

Softphones, while also a type of VoIP business phone, are entirely different. They are apps that are installed on your PC or laptop. They have dialing pads not unlike a cell phone. Softphones can also have applications for your mobile devices.

Determining the best fit for your company can be tricky. Below, is a quick guide to the pros and cons of desk phones and softphones, so that your company doesn’t spend money on a phone that doesn’t work for your business.

Desk Phones

Desk phones have been entirely redeveloped since the creation of VoIP. What you might imagine when you think of a ‘traditional desk phone’ is not relevant to a VoIP desk phone.

Advantages and Disadvantages

This may go without saying, but people are used to desk phones. Even if the VoIP desk phone is entirely different than that of a landline, people are still comfortable with them. The other great thing about desk phones is that they tend to have superior call quality. Unfortunately, desk phones are more costly than softphones. Furthermore, the cost of a desk phone can increase with the more features you add to them.


A softphone isn’t truly tangible; it is a software program on your PC or smartphone. It, via the Internet, allows users to make or receive calls over that Internet connection. Softphones generally offer a very friendly user experience.

Advantages and Disadvantages

Softphones are installed quickly, because tangible equipment isn’t required. They also boast a budget friendly option to businesses. As long as a user has Internet connection, they can get or receive calls from anywhere. However, if your lose your Internet connection, or your equipment computer or smartphone crashes, you will be unable to use it. Also, if you aren’t a fan of headsets, you may not prefer using a smartphone on your computer, as you will need it to respond and listen to calls.

At the end of the day, you will have to decide which pros appeal most to you and which cons are deal breakers. As with all business phone systems, you have to determine what your company needs to fulfill its’ communication requirements.

If you have any business phone system questions, please contact us. You can also follow us on Twitter.

3 Benefits of a Softphone

Conference1When you hear the term “Softphone”, it is natural to assume that it is an actual phone, but it’s not; the term Softphone actually speaks to a software program or app (i.e., Google Voice) that permits a user to place calls over VoIP. It gives your smartphone, desktop, or laptop the ability to act as a powerful business phone.

  1. Cost Savings—One of the best things about Softphone applications is that many of them are available for free. Oftentimes, VoIP providers will even include a Softphone application in their package. In addition, the software for a Softphone can be pushed out to users preconfigured, unlike a desk phone. With a Softphone, no one from IT needs to do anything besides provide support.
  2. User Friendly Features—Desk phones can often be confusing; for call forwarding you have to type a series of buttons and to put a call on hold, there’s another unlabeled button. In contrast, the user interface for a Softphone features a customizable labeling option and drop-down menus. Some of the features of a softphone (including some that you won’t find on a desk phone) are:
  • Call forwarding
  • Hold capabilities
  • Call transfer
  • Conferencing
  • Voicemail
  • Greeting capabilities
  • Text/Instant Messaging
  • Echo cancellation for improved sound quality
  • Address book
  1. Flexibility—If a person needs to move his or her office, the phone can be unplugged from the wall and plugged into any Ethernet jack or switch. The number and programming doesn’t change. A Softphone has even more flexibility than that; as soon as the computer is powered up, the user is ready to get back to work. This is the same for a laptop or a cell phone—you simply need the Internet!

Find the Right Small Business Phone System for Your Company

Finding the right phone system is a crucial aspect of any small business plan. But with so many options available on the market in a variety of configurations, offering an ever-growing range of features and benefits, how can you be sure that you purchase the best system for your business needs? And what’s the best way to deploy it?

There are many things to consider when evaluating and implementing a new small business phone system, including:

Understanding User Needs: First and foremost, your small business phone system should give your employees the tools they need to be successful. It’s important to know which tools your workforce needs. Does your workforce need easy access to rich-media conferencing tools? Do workers need one phone number that simultaneously rings on multiple devices?

Small Business Phone System features and capabilities to consider include:

  • Videoconferencing
  • Mobile softphones, for using a computer as a phone
  • Automated attendant
  • Paging and intercom
  • Presence technology—the ability to quickly identify who within your organization is available at any given moment, as well as the best way to reach them
  • Wireless IP phones, enabling workers to access data and be easily reachable, even as they roam about a sales floor, warehouse, or other location
  • Integration with a customer relationship management (CRM) system
  • Unified messaging, with notifications by e-mail, text message, or phone

Don’t be Afraid to Change: The right small business phone system will allow you to evolve your business practices, allowing your employees do things that were not possible before. Don’t resist this change. Instead, embrace it!

Consult the Experts: Before jumping at the chance to purchase a new small business phone system, call the communication experts at Advanced Communication Systems. We will be able to match your needs with a small business phone system with the right features and capabilities to help you meet your company’s short- and long-term business goals.

Discover how a small business phone system from ACS can improve your business.

If you have any questions about Small Business Phone Systems, please contact Advanced Communication Systems by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of Avaya and Cisco telecommunications products with local offices in Northern Virginia, Maryland and Washington DC. ACS offers business telephone solutions and maintenance services that help you leverage the value of your business’s telephone system investment. From traditional PRI to Voice over IP (VoIP), ACS gives you more options for voice and communication technology solutions than any other provider.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.