Tag Archives: voicemail to email

The Pros and Cons of Unified Communications

Unified CommunicationsOne of the biggest advantages of modern telecommunications is Unified Communications. Unified Communications, or UC, merges voice, chat, video, mobility, and presences management and puts them on your laptop, smartphone, and other devices. The best thing about UC is that busy people can stay in touch and not miss important meetings and events in the office. Not only does it permit better communications in general, but it improves customer service. It sounds great, but is there a downside?  

Pros of Unified Communications
Softphone

Ever since the development of softphones, they have beneficial to remote workers. Soft phones run on your laptop or smartphone and connect you directly to your desk phone. Not only can you make and receive calls as though you were on your desk phone, but you can check voicemails, call logs, and the directory from it.

Voicemail to Email

One of the other great features of Unified Communications is that you can get your voicemail delivered into your email account. Now, if you’re on the go or have a few spare minutes prior to a meeting, you can catch up on your voicemails. In many ways, it’s less complex and more convenient than calling them up from your desk phone.

Find me Follow me

Find me Follow me (or Twinning) connects your smartphone to your desk phone. Whenever someone dials your DID number, not only does your desk phone ring but your smartphone does as well. This decreases the likelihood of playing phone tag with a colleague or client.

Cons of Unified Communication

One of the biggest drawbacks to unified communications is that you are a little too available. Unfortunately, work can often seep into your free time. Now that everyone is available all the time, instant responses have become the new normal. While all of these features are fantastic, it is advisable that you implement some rules and set clear expectations in regard to response time.

The other challenge is that sometimes IT staffs forget that there are voice applications operating on the LAN and routed to the internet. If your LAN, IP address or ISP changes, all of your UC features may stop operating. You’ll have to work with your IT staff to make sure that any changes are during business downtime.

Unified Communications should be a vital aspect of your business communications. Even if there are some downsides, the advantages far outweigh the negatives. If you have any Business Phone System questions, please contact us. You can also follow us on Twitter.

Small Business Phone System Features: Get the most out of Auto Attendant

Last week, we explained the many benefits of utilizing the optional Auto Attendant feature for your small business phone system. These benefits included:

  1. Saving Money: Utilizing an Auto Attendant means you don’t have to hire a full-time employee to answer the phones.
  2. Efficiency: Auto Attendant greets callers and provides them with a menu of options to route their call to the appropriate extension.
  3. Additional Features: Auto Attendant features include: dial by name, dial by extension, dial by department, voicemail to email, 1-to-5 digit extensions, music on transfer, and Do Not Disturb.
  4. And so much more!

This week, we are going to focus on Tips to help you get the most out of Auto Attendant. These include:

  1. Optimizing your Greeting Menu: For starters, it is important to identify your business right away. Secondly, remember to keep your greeting and the subsequent menu brief. Your customers and clients do not want to listen to a long recording, especially if they call frequently. And try to avoid using technical jargon. Just because you are a tech-based company doesn’t mean your customers/clients are tech-savvy.
  2. Give them what they are looking for: Make sure your menu options are clear and are what your customers/clients would be looking for. As a failsafe, have the option at the end to press “0” for any other questions. And give callers the option to repeat the menu. Nothing is more frustrating than having to call back to hear the list again.
  3. Benefit Frequent Callers: Give callers the option to enter their desired extension at any time. This will benefit frequent callers who do not want to have to listen to your greeting each and every time they call.

Interested in Auto Attendant? Then call ACS Today!

At Advanced Communication Systems (ACS), our team of communication professionals will help you understand the available phone system features and technologies and will help you choose the solution for your business. We thoroughly analyze your requirements and devise a solution flexible enough to grow and change as your business evolves.

If you have any questions about Auto Attendant please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

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