Tag Archives: VoIP System and CRM Software

4 Ways Cloud Phone Systems Help Healthcare Practices Stay HIPAA Compliant

HIPAA CompliantHIPAA (also known as the Health Insurance Portability and Accountability Act of 1996) mandates that all kinds of healthcare practices to safeguard the privacy of the personal health information of their patients. Telephone usage also falls under HIPAA guidelines. Electronic personal health information (or ePHI) has to be safeguarded from unauthorized people. Below are four examples of how a healthcare practice can benefit from an HIPAA compliant cloud business phone system:

Provide staff with EHRs and patient information from PMS apps upon incoming calls.

Cloud phone systems are typically integrated with business CRM software so that customer information is recalled instantly. This tool saves office staff precious time when handling insurance claims or making appointments. In terms of HIPAA compliance—which states that patients must be reached only via the numbers that they have previously requested—it displays these provided numbers prominently.

Video calling can extend physician reach to underserved areas and workplaces.

Facetime and Skype are not HIPAA compliant. However, if a healthcare practice purchases a HIPAA-certified cloud business phone system that includes video calling, they can use this feature for better informed consultations.

Video calling aids and encourages use of online patient portals.

Healthcare practices can place Video calling aids in a patient’s online portal. This increases the odds that the patient will actually use it. Once the patient logs into the secure website, they can also schedule appointments, send secure messages to doctors, and view labs.

Easily retrieve voicemails and other call recordings attached to EHRs and PMRs.

Many VoIP services offer call recording, which is growing in popularity among healthcare practices. Call recording can assist in employee training and documentation of remote visits. These recordings must have encryption however, and a HIPAA-certified cloud service is the way to go.

With all of that said however, healthcare practices must remember that HIPAA-certified cloud services are only half the battle. To effectively remain HIPAA compliant, practices must also establish policy, training, and enforcement. If you have any questions regarding disaster recovery or business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

How Pairing Your VoIP System With Your CRM Software Will Benefit Your Business

It’s no secret that Voice over Internet Protocol (VoIP) can aide your business in remaining connected with your customers. It can also simplify your communications. One of the best kept secrets of VoIP however is that you can benefit from pairing your VoIP system with customer relationship management (CRM) software. 

Here are three ways that your business can benefit from merging your VoIP system with a CRM software:

  • Increase Customer Satisfaction by Increasing Productivity

CRM VoIP integration means that your employees, and customers, don’t have to spend needless time on the phone to manually type up information on each customer. Many CRM’s also feature click to dial, meaning they can spend less time dialing and more time calling. This is one of the greatest returns on investments in business, because you are generating higher customer satisfaction rates by boosting productivity.

  • Get Important Data to Effectively Talk to Your Customers

With CRM VoIP integration, your employees will have ready access to all of the recorded details from calls. Thanks to the CRM, your team will have all the necessary information during future calls, meaning that they can more effectively communicate with your clients.

  • Turn Your Ordinary Customers into Loyal Customers

Real time data can help bolster the odds that customers will turn into loyal customers. By building strong relationships with only a few conversations, customers are more liable to come back. Not only do you get repeat business, but a loyal customer will advocate on your behalf.  Anyone in sales knows that there isn’t any kind of advertising that beats the business you can get from a referral.