Believe it or not, 2014 is already coming to a close. The end of the year, however, really just marks a new beginning for new ideas and products in the business world, particularly those having to do with communications and telecom strategies. The bloggers over at Avaya have determined what some of the top trends for 2015 will be; read on to find out more!
One of the top emerging trends for the upcoming year should not be a surprising one: mobility! Clients and consumers have increasingly been switching back and forth, or in some cases exclusively, to their mobile devices for business purposes. In order to keep up, you’ll need an adaptable telecom system that can accommodate users on the move more easily.
Speaking of adaptable telecom systems, you will also need one for another of the major trends to watch in 2015: Web chat! Web chat solutions are a low-cost and high-value way for businesses to interact with their customers in real time, making for smoother transactions and implementation of customer service. Your communications solutions will have to allow for strong internet connections that can handle a high volume of Web chat and other online services.
Video customer support will become more and more prevalent next year, with many companies switching to two-way video support to engage customers more readily with the process. Having these kinds of virtual face-to-face interactions between customer and company can be instrumental in creating stronger, more loyal relationships between the two.
The final (and biggest) projected trend for 2015 has to do with cloud solutions. Cloud technology has become a must-have for businesses everywhere, but in 2015 it will take on a more cohesive, comprehensive shape, meaning it will be easier and more intuitive to use.
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