Businesses are rapidly changing with the way they communicate with the advent of new technology. The cloud has perhaps contributed the most when it comes to altering the way a company does business. The cloud not only assists with a company’s business phone system, but also comes with a host of other benefits.
- Smartphone or Tablet Work Stations—In the past, those who used smartphones or tablets could not rely on them for the entirety of their workload. Now, with access to the cloud and 4G data networks, smartphone and tablet users now have quality voice calls at their disposal. Many tablets and smartphones can also access business software once available only on laptop or desktop computers.
- Outsourcing—Thanks to the cloud, employees in remote locations now have access to quality phone calls and a plethora of data. With these advances, staff members can work together on projects that were once difficult when in separate locations.
- Cost Savings—A cloud based communications system doesn’t require the cost of installation and maintenance. Instead, business phone systems are hosted via the Internet and businesses only pay for what they use. The great thing about these systems are that, while cheaper than a traditional system, they are not limited to the basic features. Many systems come with call forwarding, hold music, etc.
- Heightened Customer Satisfaction—With the cloud, businesses now have a broader customer reach. Having staff members available around the globe allows customers to receive assistance 24/7. Cloud technology also allows for employees to be reached via video, email, instant messaging, and social media, giving your customer service a greater feel of personalization. Data analytic capabilities can even allow for reflexive service and performance by employees, furthering the ability of employees to assist customers.
- Reliability—Unforeseen circumstances can strike at any time. However, if power goes out or service goes down, the cloud will store your company’s communications. This means that downtime will have much less of an impact.