“I used to be in the dark ages, but thanks to automation, I now see the light.”
In today’s increasingly technologically driven world, we expect the information we need to be a click or two away. We want information now, not later. This is true whether we are at home watching a television show on-demand or in the office researching consumer trends. We expect instant results. And your clients expect the same. The solution: automation.
“[Automation] is being embraced as a way to respond to constant change and to drive operational efficiencies,” explains Avaya.com blogger Robert Hankin. “[B]usinesses stand to achieve the most significant benefit by replacing manual telecom tasks with automated business processes that integrate with IT systems…”
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Automating business processes can help reduce operation/administration costs, improve security, enhance productivity, improve customer service, and eliminate human error. And the more complex the environment, the greater the benefit.
“Anything that can be performed manually (“hands on keyboard”) with defined decision points can be automated,” writes Hankin. “Introducing automation into the fabric of the IT infrastructure is something every large enterprise should strongly consider.”
Perhaps the best case for automation lies in the ROI (return on investment). The cost of manually performing activities is significantly higher on a per-transaction basis than deploying an automation solution. Period. End of story. And as the number of transactions increases, the cost per transaction drops. That’s what we like to call a win-win!
Are You Ready for Automation?
Automation is not a one-size-fits-all solution. Every organization and industry vertical has its nuances. And thus every organization and industry must customize its automation strategy.
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If you have any questions about Avaya, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.
Sources:
The Benefits of Automating Telecom Business Processes, Avaya.com
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