Used Office Phone Systems, while cost effective, offers a few risks. Refurbished systems generally feature wear and tear. Furthermore, they usually don’t come with warranties or tech support. Do the cost savings outweigh the risks? Here are a few things to consider:
The history of the phone system
Unlike vehicles or homes, a used office phone system doesn’t always include a written report about its prior owner. That doesn’t mean you shouldn’t do your homework; if you can’t find anything on the used phone system you are considering, it might be a case of too good to be true.
Warranty, Support and Replacement Parts
Many used office phone systems don’t include a warranty. If it is an older model or one purchased from a site such as Craigslist, this will almost certainly be the case. If you are going to purchase a refurbished system, going through a reputable manufacturer will likely save you a lot of headaches in the long run.
Tech Support
Let’s face it: at some point or another, you will need tech support for your office phone system. Unlike new systems, used ones rarely feature tech support. Unexpected glitches and downtime can lead to frustrated customers. If you are going to go the used route, try to find an office phone system that comes with some sort of tech support.
Age of the System
Older models won’t have the advanced features of a newer system, so you have to consider what is important to your business. Do you need VoIP and email functions? Do you need call reporting? Perhaps you simply need to make and take calls.
Saving money on a used Business Phone System can certainly outweigh the negatives if you can purchase one from a trusted vendor who can offer you tech support and a warranty. However, buying a new Business Phone System is probably the best option because leasing rates are so attractive right now. Do the comparison, you will be amazed!
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