Today, web sites are just as important as a phone number for businesses. Yes, they require large investments in your time and money, but the returns they offer are invaluable. To receive these returns in investment however, your website needs to be focused on providing a one of a kind customer experience.
Avaya Aura Contact Center was created with customers in mind; it boasts click-to-talk to speak to agent. It even allows you to text with an agent. It also provides Web Chats, but even better, Avaya Aura Contact Center can give customers video content while they wait for an available representative. The video content is entirely up to the business to select, and it should give the customer useful information regarding the product they are interested in discussing. One of the best things about live chatting with customers directly from your website, is that customer service representatives can send the customer links regarding the products they have questions on. This way, the customer can actually see what the representative is describing.
Avaya Aura Contact Center is more than just web chatting though. Customers can also be emailed pre-defined responses and auto suggestions. There is also Call Back Requests for the customer who prefers to schedule an immediate or future call back. Your website can also feature Web Forms, which are usually used for verification, surveys or mere data collection.
Your website should help your customers to have a quick and efficient experience. If your site has given the customer precisely what they wanted and increased the likelihood that they will patronize your company in the future, it was time and money well spent.
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