What is a Cloud Business Phone System? It is a telecommunications solution that provides business phone service via Voice over IP (VoIP). Instead of being hosted on physical hardware, a Cloud Business Phone System is hosted on a cloud server. Your call routing is then done programmatically as opposed to being hardwired into a PBX (Private Branch Exchange).
Why set up your Business Phone System this way? Well for one, it is much more cost-effective. When you don’t have physical hardware to maintain, you don’t have to pay for repairs or an IT staff. Furthermore, cloud systems offer more features than physical systems.
How do Cloud Business Phone Systems Work?
As mentioned above, cloud systems virtualize many of the elements found in traditional systems. To make calls, a cloud system uses software in conjunction with VoIP technology to transport voice data packets across the internet. Because you are using the internet, you can access your Cloud Business Phone System from anywhere with an internet connection.
Why Make the Switch?
All of this sounds great. Here are even more reasons you should consider moving to a cloud system:
More Features
Cloud systems can make your life much easier. For example, with the cloud you can have voicemail to text, drag and drop call flow, click to call, and find me, follow me. All of these modern conveniences not only make your life simpler, but can also help improve the customer experience.
Scalability and Lower Cost
As mentioned above, with the cloud you won’t have to spend money on a regular basis to repair hardware issues. With a physical PBX, you needed a technician even if you just want to make changes as you bring in new employees. Scalability is easy with the cloud. All you have to do is make a few clicks and you can alter your system how you wish.
Work from Anywhere
With the cloud, you can work anywhere with an internet connection. This is great, because you retain all of you Business Phone System features whether you are a remote employee or working from the road.
If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 844-791-0615. Please feel free to also follow us on Twitter.