In today’s fast-paced business landscape, organizations rely heavily on technology to keep their operations running smoothly. However, as much as we would like it to be perfect, technology isn’t infallible. Technical glitches and outages are inevitable and can cause significant interruptions in business processes. Recently, there was a major outage at CrowdStrike – a leading cybersecurity company known for its cloud-based endpoint security solutions. This incident has brought to light the importance of having a backup plan in place when critical systems go down. In this blog post, we will discuss how using an Avaya on-premise Business Phone System can help ensure business continuity during such scenarios.
Understanding the CrowdStrike Outage
In the early hours of July 16, 2021, users reported issues with accessing CrowdStrike’s Falcon endpoint security tools. This outage affected a large number of customers, including major organizations such as Amazon, Capital One, and ADP. According to CrowdStrike’s status page, the disruption was caused by an issue with their DNS infrastructure.
The impact of this outage was significant as it left organizations vulnerable to cyber attacks and unable to access critical security features. It also led to a disruption in daily business operations for many companies that heavily rely on CrowdStrike’s services.
This is where an Avaya on-premise Business Phone System can prove valuable.
What is an On-Premise Business Phone System?
An on-premise Business Phone System is a type of communication technology that is physically installed and operated on-site at the business location. It utilizes traditional phone lines or internet connection to transmit voice, data, and video communications. Unlike hosted or cloud-based systems, an on-premise phone system gives businesses complete control and ownership of their communication infrastructure.
Mitigating Business Disruptions with Avaya On-Premise Phone Systems
Reliability
One of the main advantages of using an on-premise Business Phone System from Avaya is its reliability. In the event of a disruption, such as the CrowdStrike outage, an on-premise system can continue to operate independently. This means that businesses can still make and receive calls, access voicemail, and use other features without interruption. Avaya’s systems also come with built-in redundancy measures to ensure uninterrupted communication.
Customization and Scalability
Another benefit of using Avaya on-premise systems is the ability to customize and scale the system according to the specific needs of a business. This means that businesses can add or remove features, lines, and extensions as they grow or change. In times of disruption, this flexibility allows businesses to quickly adapt their communication infrastructure for continued operation.
Disaster Recovery
In case of a natural disaster or any other major disruption, an on-premise Business Phone System from Avaya can serve as a reliable means of communication for businesses. The system can be configured to forward calls to alternative numbers or mobile devices, ensuring that important calls are not missed. Additionally, Avaya offers disaster recovery services that include backup power supplies and remote access capabilities to keep communication lines open during emergencies.
Cost-Effective Solution
An on-premise Business Phone System from Avaya can be a cost-effective solution in the long run. Unlike hosted or cloud-based systems that require ongoing subscription fees, an on-premise system does not incur monthly costs after installation. This makes it a more budget-friendly option for businesses, especially during times of disruption when finances may already be strained.
Conclusion
Disruptions can happen at any time, and businesses need to be prepared in order to maintain uninterrupted operations. With Avaya on-premise Business Phone Systems, businesses can have a reliable, customizable, and cost-effective solution for mitigating potential disruptions. From power outages to natural disasters, an on-premise system offers the flexibility and control needed to keep communication lines open and ensure business continuity. With over a century of experience in communication technology, Avaya is a trusted partner for businesses looking to mitigate disruptions and maintain seamless communication. If you have any questions, please contact Advanced Communication Systems today at 844-593-3965. Please feel free to also follow us on Twitter.
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